Wickes

About the Company

We’re a down-to-earth business, and how we work is special. That’s down to our unique culture. We believe in doing what’s right – winning for our customers, our communities, our planet and our people. We take pride in being an open, welcoming place where everyone feels at home. Where you can be yourself, do your best work and make a positive difference every day.

We pride ourselves on our passion for home improvement projects and we provide an outstanding experience for every customer who visits our stores or website, no matter what size of project they're undertaking.

Listed Jobs

Company Name

Wickes

Job Title

IT Service Manager

Job Description

**IT Service Manager** **Role Summary** Lead IT service delivery across Digital, HR, and Finance portfolios, ensuring alignment with business goals through end-to-end service lifecycle management. Drive service excellence, stability, and continuous improvement. **Expactations** - Proven experience managing IT services across full service lifecycles. - Demonstrated expertise in supplier relationship management. - ITIL V3/V4 certification (preferred, not mandatory). - Working knowledge of ITSM tools (ServiceNow preferred). - Experience with outsourced delivery models. - Proficiency in Jira and Confluence. - Strong stakeholder engagement and problem-solving abilities. - Commercial awareness and compliance-focused reporting. **Key Responsibilities** - Oversee service delivery for assigned business areas, ensuring SLA/OLA compliance. - Act as SME for service portfolio, providing leadership and guidance. - Manage incident, problem, and change processes to maintain service availability. - Coordinate service transition strategies for new solutions. - Develop supplier/partner relationships to enhance service performance. - Monitor service performance metrics and drive improvement initiatives. **Required Skills** - ITIL service management knowledge. - ITSM platform experience (e.g., ServiceNow). - Agile methodologies (e.g., Jira, Confluence). - Cross-functional collaboration and stakeholder negotiation. - Risk management and compliance reporting. - Analytical problem-solving for complex service issues. **Required Education & Certifications** - ITIL V3/V4 certification (preferred, not mandatory). - Degree in IT, computer science, or related field (university education required).

Hertfordshire, United kingdom

On site

17-09-2025