INDIGO IT Limited

www.indigoit.co.uk

1 Job

15 Employees

About the Company

INDIGO IT provides a range of IT & Telecoms services to SME's in a variety of different business sectors. Based in Lightwater Surrey and London we are ideally placed to service clients in and around the South East but can also operate nationwide.

Listed Jobs

Company Name: INDIGO IT Limited
Job Title: INDIGO IT: IT Support Apprentice – Office Based Camberley
Job Description: **Job Title:** IT Support Apprentice **Role Summary:** Provide first‑line IT support to business customers, assisting with hardware, software, and security issues while learning and developing technical skills under the guidance of the IT Support Manager in an office‑based environment. **Expectations:** - Full‑time, on‑site work. - Minimum 2 years of work experience, preferably customer‑facing. - Comfortable communicating with customers by phone. - Demonstrated passion for IT/technology. - Clear, professional communication and a positive attitude. **Key Responsibilities:** - Respond to inbound support requests via phone and ticketing system. - Troubleshoot and resolve hardware, software, and connectivity issues. - Assist customers in maintaining security posture and mitigating cyber threats. - Follow documented procedures and maintain accurate support logs. - Participate in training, mentorship, and on‑the‑job learning activities. - Escalate complex issues to senior technicians as directed. **Required Skills:** - Strong customer service and interpersonal skills. - Effective verbal and written communication. - Basic understanding of Windows/macOS operating systems and common applications. - Fundamental networking concepts (e.g., TCP/IP, Wi‑Fi). - Problem‑solving mindset and ability to follow step‑by‑step procedures. - Familiarity with ticketing or help‑desk tools (preferred). **Required Education & Certifications:** - High school diploma or equivalent (minimum). - Enrollment in an IT apprenticeship program. - Additional IT certifications (e.g., CompTIA A+, ITIL Foundations) are advantageous but not mandatory.

Camberley, United kingdom

Hybrid

Junior

07-09-2025