Proper Cloth

1 Job

115 Employees

About the Company

Proper Cloth simply makes the best custom clothing. We're not your typical tailor - we're a younger generation of entrepreneurs that take both fashion and technology seriously, and we deliver some of the highest quality dress shirts you can find, quickly and with amazing customer service.

Listed Jobs

Company Name: Proper Cloth
Job Title: VP of Operations
Job Description: **Job Title:** VP of Operations **Role Summary** Lead all day‑to‑day operational execution for a fast‑growing luxury men’s apparel brand. Responsible for Logistics & Fulfillment, Virtual Support, Showrooms, and Service Levels. Partner directly with the CEO to translate strategic priorities into disciplined, measurable execution, coaching senior leaders, and ensuring a consistently high‑quality, concierge‑level customer experience. **Expectations** - Consistently meet or exceed core service metrics across all operational functions. - Continuously improve systems, processes, and reporting to enhance efficiency and customer satisfaction. - Build and develop a high‑performance operational leadership team and maintain optimal staffing levels. - Translate strategic direction into actionable plans and measurable progress. **Key Responsibilities** - Oversee logistics, fulfillment, in‑house tailoring, virtual support, virtual sales, and showroom operations. - Identify operational gaps and implement durable solutions rather than temporary fixes. - Develop and maintain operational dashboards and KPIs; provide clear, proactive reporting to the CEO. - Coach and manage senior leaders across all operational functions; set expectations and ensure accountability. - Lead staffing and capacity planning; collaborate on hiring, org structure, and role design. - Balance speed, service quality, and cost to achieve optimal operational performance. - Partner with the CEO to shape operational strategy; prioritize initiatives and drive lasting improvements. **Required Skills** - 10+ years of progressive operations, service, retail, or multi‑site leadership experience. - Proven ability to manage and develop senior leaders across multiple functions. - Strong analytical and data‑driven decision making. - Systems thinking; ability to scale processes thoughtfully. - Excellent people leadership: supportive, direct, inspiring, with strong judgment and follow‑through. - Experience in e‑commerce, retail, consumer services, or hospitality‑driven businesses is a plus. **Required Education & Certifications** - Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (preferred). - Equivalent combination of education and experience may be considered.

New york, United states

Hybrid

Senior

28-01-2026