AlayaCare

3 Jobs

589 Employees

About the Company

AlayaCare is a provider of revolutionary cloud-based home health care software. With an end-to-end solution spanning clinical documentation, back office functionality, client and family portals, and mobile care worker functionality, we offer a platform for agencies to propel towards innovation and home care of the future. We are driven to enable the care we want our loved ones to receive in the place they call home. A fast-growing team of more than 500 employees, AlayaCare has offices in Canada, USA and Australia. ------------- AlayaCare est un fournisseur de logiciel revolutionnaire en soins de sante a domicile base sur le nuage. Avec une solution globale, couvrant la documentation clinique, les fonctionnalites de poste-cliniques, les portails clients et familles, le suivi des patients a distance ainsi que la fonctionnalite de travailleur de soins a domicile mobile, nous offrons une plateforme permettant aux agences de se propulser vers l'innovation et les soins a domicile du futur. Nous sommes une equipe en pleine croissance, avec plus de 500 employes, qui travaillent a nos bureaux au Canada, aux Etats-Unis, et en Australie.

Listed Jobs

Company Name: AlayaCare
Job Title: Senior Developer - Clinical
Job Description: **Job title:** Senior Developer – Clinical **Role Summary:** Lead the design, development, and delivery of high‑performance clinical features for a cloud‑based home‑health platform. Own end‑to‑end software quality, from scoping through production monitoring, while influencing cross‑team technical direction. **Expectations:** - 4+ years professional software engineering experience. - Degree or diploma in Computer Science or demonstrable equivalent learning. - Proficiency in Python and JavaScript (Vue preferred). - Strong SQL knowledge and query performance tuning. - Experience with Git, CI/CD pipelines, Docker, and cloud services (AWS preferred). - Solid unit‑testing skills (Python and JavaScript frameworks). - Ability to make sound technical decisions in ambiguous contexts. - Excellent analytical, strategic, and communication skills in English; French a plus. **Key Responsibilities:** - Design, code, test, and debug complex, scalable software components. - Conduct and participate in code reviews to promote reuse, maintainability, and scalability. - Contribute to the product‑wide technical roadmap and cross‑team initiatives. - Implement automated tests and ensure production quality through proactive monitoring. - Identify product gaps, collaborate with Product and Engineering Manager to design client‑centric solutions. - Mentor junior team members and share core technical knowledge. - Engage in on‑call rotation when required. **Required Skills:** - Python, JavaScript (Vue), SQL, Git, CI/CD, Docker, SQLAlchemy, AWS. - Unit testing frameworks for Python and JavaScript. - Performance optimization of SQL queries and application code. - Strategic thinking, problem solving, and excellent written & verbal communication. **Required Education & Certifications:** - Bachelor’s or Diploma in Computer Science, Software Engineering, or equivalent. No mandatory certifications.

Company Name: AlayaCare
Job Title: Software Developer
Job Description: Job title: Software Developer Role Summary: Core member of a feature development team, responsible for designing, coding, testing, and debugging high‑quality, secure, and scalable software. Collaborates with Product and Engineering to scope and deliver features, participate in code reviews, and contribute to the technical roadmap and continuous delivery practices. Expectations: - 70 % of time coding complex features - Active participation in code reviews and testing initiatives - Monitoring production applications and resolving client issues - On‑call rotation support - Communication with Product Owners to clarify requirements - Commitment to maintainability, extensibility, and performance Key Responsibilities: - Design, develop, test, and debug software components (PHP, Python, or modern JavaScript) - Conduct code reviews to promote reuse, maintainability, and scalability - Implement and maintain automated unit and integration tests - Monitor production systems and proactively address performance/security issues - Contribute to cross‑team technical initiatives and roadmap discussions - Participate in continuous delivery pipelines (CI/CD, Docker) - Support on‑call rotation to ensure application reliability Required Skills: - 2–4 years professional software engineering experience - Proficiency in at least one of: PHP, Python, or modern JavaScript (ES6+) - Experience with unit testing frameworks for chosen language - Familiarity with Git, CI/CD tools, and Docker containerization - Understanding of performance optimization and secure coding practices - Strong communication skills for technical and non‑technical audiences - Awareness of industry trends in tooling, performance, and development practices - Bilingual English/French an advantage Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)

Company Name: AlayaCare
Job Title: Customer Success Manager
Job Description: Job title: Customer Success Manager Role Summary:Senior Customer Success Manager responsible for strategic account management of large and enterprise customers within a SaaS healthcare platform, ensuring adoption, ROI, retention, and expansion. Expactations: - Drive customer ROI, NPS, and Net Dollar Retention. - Act as the primary executive touchpoint and trusted advisor. - Deliver Quarterly Business Reviews and continuous value recommendations. Key Responsibilities: • Define client journey and set milestone expectations based on the sales cycle. • Build and maintain trusted executive relationships and an influencer network. • Manage a healthy portfolio, targeting high NPS and NDR outcomes. • Provide regular stakeholder updates during implementation, advocating for client concerns and mitigating risks. • Escalate and resolve issues quickly, coordinating with internal teams. • Prepare and present polished QBRs, uncovering new use cases, adoption best practices, and product roadmap insights. • Monitor customer health scores and proactively engage based on indicators. • Identify upsell and expansion opportunities to grow account value. • Drive account growth and reduce churn through optimized product adoption and satisfaction. Required Skills: - 5+ years in customer‑facing roles managing mid‑market or larger accounts. - 3+ years of SaaS or post‑acute software experience. - Proven ability to nurture executive relationships and handle executive‑level escalations. - Strong analytical and data‑driven storytelling skills. - Excellent written, oral, and presentation communication. - Ability to develop and execute market‑specific strategies for growth and retention. - Collaborative team player with high integrity. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Information Technology, or related field. - Relevant certifications (e.g., Certified Customer Success Manager, SaaS Customer Success, or industry‑specific credentials) preferred.