Via

About the Company

Via builds innovative software to enable our customers — cities, transit agencies, transport operators, school districts, universities, and corporations — to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via’s mission is to expand access to efficient, affordable, and sustainable transportation. Via’s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

Listed Jobs

Company Name

Via

Job Title

Product Support and Operations Specialist

Job Description

**Job title**: Product Support and Operations Specialist **Role Summary**: Deliver high‑quality, timely technical support to city, operator, and other partner stakeholders using Via’s transportation platform. Prioritize operational issues, resolve tickets efficiently, and serve as a trusted advisor while collaborating cross‑functionally with Product, Engineering, Operations, and Partner Success teams. Act as a bridge between partners and product teams to surface improvement opportunities that drive scalability and product excellence. **Expectations**: - 1–2 years of professional experience (internships included). - Ability to manage multiple tasks, maintain detail orientation, and follow structured processes. - Strong analytical and problem‑solving mindset with entrepreneurial initiative. - Excellent written and verbal communication; adept at adapting tone to diverse audiences. - Quick learner, capable of absorbing new tools, workflows, and industry knowledge rapidly. - Multilingual capability (German, French, Italian, Dutch, Portuguese, Spanish, Japanese) considered a plus. **Key Responsibilities**: 1. Resolve partner support tickets with speed and high quality, ensuring a positive partner experience. 2. Prioritize and triage operational issues, providing technical, specific, and strategic responses. 3. Collaborate with Product, Engineering, Operations, and Partner Success to align solutions and share feedback. 4. Build and maintain close relationships with partners, acting as a trusted advisor and internal champion. 5. Identify and communicate product and process improvement opportunities; influence prioritization of enhancement initiatives. 6. Maintain accurate documentation of support processes, issue resolution, and improvement recommendations. 7. Continuously learn and master Via’s tools, workflows, and industry context through mentorship and self‑study. **Required Skills**: - Technical support experience (preferred). - Strong analytical and problem‑solving skills. - Excellent written and verbal communication. - Project/task management and organizational ability. - Process orientation and documentation proficiency. - Cross‑functional collaboration and stakeholder management. - Entrepreneurial mindset, willingness to challenge status quo. **Required Education & Certifications**: - Bachelor’s degree in a relevant field (e.g., Business, Engineering, Computer Science, or related discipline). - No mandatory certifications required.

London, United kingdom

Hybrid

Fresher

09-11-2025

Company Name

Via

Job Title

Algorithm Developer

Job Description

Job Title: Algorithm Developer Role Summary: Design, implement, and maintain production‑grade algorithms that power Via’s live transportation platform. Drive scalability, performance, and reliability of core services while collaborating closely with DevOps and research teams. Expactations: * Own a large, complex codebase implementing core routing and allocation logic. * Deliver measurable performance gains for global user traffic. * Seamlessly integrate new algorithmic features into continuous delivery pipelines. * Communicate with cross‑functional teams to align technical solutions with business objectives. Key Responsibilities: 1. Maintain and evolve mission‑critical backend services in Python. 2. Optimize algorithms for latency, throughput, and resource efficiency. 3. Integrate with cloud infrastructure (Kubernetes, CI/CD, Git workflows). 4. Collaborate with DevOps to provision, secure, and scale services. 5. Review code, mentor peers, and enforce best practices. Required Skills: * Proficiency in Python and advanced data structures (graphs, trees, priority queues). * Deep understanding of algorithm design, complexity analysis, and optimization. * Experience with Git, CI/CD pipelines, and automated testing. * Familiarity with cloud-native deployment (Kubernetes, Docker, cloud services). * Strong problem‑decomposition and concise communication abilities. Required Education & Certifications: * Master’s degree in Computer Science, Software Engineering, Mathematics, or a closely related field. * Minimum 3 years of professional backend development experience (Python). * (Optional) DevOps/cloud architecture experience and related certifications are a plus.

London, United kingdom

Hybrid

Junior

04-12-2025