Ornua

About the Company

Ornua is an Irish dairy co-operative that markets and sells dairy products on behalf of its Member Co-operatives, Ireland's dairy processors and, in turn, Irish dairy farmers. Ornua is Ireland's largest exporter of Irish dairy products and has annualised sales of EUR3.4 billion. Headquartered in Dublin, Ireland, Ornua has a strong global team of 2,800 employees, operating from 10 business units worldwide, including 13 production facilities. Ornua builds sustainable routes to market for Irish dairy products. The Group is structured across two divisions: Ornua Foods and Ornua Ingredients. Ornua Foods is responsible for the marketing and sales of Ornua's consumer brands including Ireland's most successful food export: Kerrygold, as well as Kerrygold Dubliner, Pilgrims Choice, Forto, and BEO milk powders. Markets are served by production facilities in Ireland, Germany, and the UK and by in-market Sales and Marketing teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe, and North and Latin America. Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products, for the sale of dairy ingredients to food manufacturing and foodservice customers across the world, and for managing volatility through de-risking and trading strategies. The business is supported by production facilities in the UK, Spain, North America, Saudi Arabia, and Nigeria, and by in-market teams in Africa and the Middle East.

Listed Jobs

Company Name

Ornua

Job Title

Customer Service Specialist

Job Description

**Job Title:** Customer Service Specialist **Role Summary:** Manage customer orders and inquiries through transactional and operational excellence, ensuring customer expectations are met with proactive communication and collaboration across departments. **Expectations:** Maintain order accuracy, resolve customer issues promptly, and uphold company values of teamwork, adaptability, and service excellence. Work independently with minimal supervision while supporting sales and operational goals. **Key Responsibilities:** - Review and process customer orders, verifying delivery dates, pricing, payment terms, and shipping details. - Respond to customer inquiries regarding product availability, order status, returns, and complaints via Salesforce and email (within 24 hours for PO#). - Coordinate with departments (Supply Chain, Quality Assurance, Logistics, etc.) to resolve order delays and fulfill requirements. - Maintain system data integrity for customer accounts, shipping documents, and compliance records. - Act as liaison between sales and production teams, driving timely resolution of service issues. - Participate in continuous improvement initiatives for customer service policies and procedures. **Required Skills:** - Order entry methods, CRM systems (Dynamics SL preferred), and MS Office proficiency (Word, Excel, Outlook). - Strong problem-solving, multitasking, and analytical skills with attention to detail. - Proven customer service experience in resolving conflicts and troubleshooting order issues. - Effective communication and interpersonal skills for coordinating with internal teams and external clients. - Adaptability in dynamic environments, with ability to work flexible hours (including overtime). **Required Education & Certifications:** None specified.

Whitehall, United states

On site

09-09-2025

Company Name

Ornua

Job Title

Sales Operations Executive

Job Description

**Job Title** Sales Operations Executive **Role Summary** Provide tactical and analytical support to the sales team, ensuring accurate tracking of performance, effective promotion management, and seamless execution of customer projects. Act as a liaison between Account Managers and stakeholders, translating data into insights that drive volume, growth, and profitability. **Expectations** - Deliver timely and accurate sales and commercial reporting for monthly and annual reviews. - Offer insights during customer reviews and support decision‑making with data‑driven recommendations. - Maintain high standards of customer service quality while managing multiple priorities. - Demonstrate strong financial awareness and commercial acumen to influence business outcomes. **Key Responsibilities** - Track and analyze sales performance, identifying trends and corrective actions. - Set up and monitor new product lines and promotional activities. - Manage end‑to‑end customer projects, coordinating with key stakeholders. - Prepare and present business reports, commercial evaluations, and sales dashboards. - Maintain and update retailer databases; ensure data accuracy. - Use PowerPoint, Excel, and Word to create presentations and documentation. - Build and sustain relationships with Account Managers and internal teams. - Present findings and recommendations to senior management. **Required Skills** - Strong numeracy and analytical ability. - Excellent written and verbal communication with relationship‑building focus. - Proficiency in Microsoft Excel (pivot tables, advanced formulas), PowerPoint, and Word. - Project management experience (planning, scheduling, stakeholder coordination). - Financial awareness and commercial insight. - Detail‑oriented with strong organisational and time‑management skills. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Finance, or a related field (preferred). - No mandatory industry certifications required.

Leek, United kingdom

On site

04-11-2025

Company Name

Ornua

Job Title

Continuous Improvement Specialist

Job Description

**Job Title:** Continuous Improvement Specialist **Role Summary** Lead and drive continuous improvement (CI) initiatives aligned with organizational goals. Promote a culture of innovation, efficiency, and operational excellence through data-driven solutions and cross-functional collaboration. Act as deputy to the CI Controller. **Expectations** - Lead high-impact CI projects impacting site performance, cost optimization, and strategic priorities. - Deliver measurable financial results (e.g., yield optimization, procurement cost reductions). - Shape CI roadmap, identifying opportunities to align with business objectives and operational transformation. - Act as a key business partner to leadership, using data and problem-solving to influence decision-making. - Develop and refine Lean/Operational Excellence frameworks (e.g., SMED, OEE, VSM, 5S). - Foster site-wide CI capability through coaching, training, and behavioral change. **Key Responsibilities** - Execute and own cross-functional CI initiatives, ensuring sustained value delivery. - Drive cost-optimization projects and waste elimination across operations. - Support CI Controller’s functions during absences, ensuring department continuity. - Align CI strategies with business priorities through benchmarking and process analysis. - Manage OEE and performance monitoring systems for actionable insights. - Contribute to Capex planning and project evaluations tied to CI opportunities. - Promote CI culture through storytelling, milestone recognition, and visible leadership. **Required Skills** - Proven experience in CI, Lean methodologies (SMED, OEE, VSM, 5S), and Operational Excellence. - Strong problem-solving, data analysis, and structured decision-making capabilities. - Leadership skills in coaching, mentoring, and upskilling teams. - Project management expertise with focus on measurable outcomes. - Cross-functional collaboration and senior stakeholder engagement. **Required Education & Certifications** - Bachelor’s degree in Engineering, Business, or related field. - Preferred: Certifications in Lean Six Sigma or Operational Excellence disciplines.

Leek, United kingdom

On site

12-11-2025

Company Name

Ornua

Job Title

Technical Manager

Job Description

**Job title** Technical Manager **Role Summary** Lead the technical function within a dairy manufacturing facility, overseeing quality assurance, supplier assurance, and food safety to meet regulatory and customer standards. Manage daily operational quality systems (HACCP, FSQMS), drive continuous improvement, and coordinate audits. **Expectations** - Deliver best‑in‑class technical performance. - Maintain compliance with legislation, BRC, and group technical codes. - Reduce customer complaints and non‑conformances to target levels. - Support supplier performance and external laboratory relationships. **Key Responsibilities** - Lead and develop QA and Supplier Assurance teams. - Manage FSQMS (incl. HACCP) documentation and ensure CCPs are integrated into SOPs. - Coordinate with Operations, Engineering, and Hygiene teams to resolve non‑conformances and trend data. - Conduct and lead food safety, BRC, and customer audits. - Manage external laboratory; negotiate service levels and budgets. - Improve cleaning processes and resolve hygiene issues. - Drive food safety and quality improvement initiatives. - Develop site technical systems in partnership with Technical Controller. - Support HACCP implementation across all activities. - Deputize for the Technical Controller. **Required Skills** - Proven experience in chilled food manufacturing and quality system management. - Strong leadership and team development abilities. - Excellent analytical and problem‑solving skills. - Proficient in Microsoft Office. - Clear written and verbal communication. **Required Education & Certifications** - HACCP Level 3 or higher training. - Bachelor’s degree or equivalent in Food Science, Technology, or related field preferred. ---

Leek, United kingdom

On site

27-11-2025