Nium

About the Company

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licences and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance - independent of geography. The company is co-headquartered in San Francisco and Singapore.

Listed Jobs

Company Name

Nium

Job Title

Director - Account Management

Job Description

Job Title: Director – Account Management Role Summary: Senior executive responsible for driving customer success, retention, and revenue expansion across Nium’s global client portfolio. Leads cross‑functional collaboration with business development, product, compliance, and operations to deliver account‑centric strategies that accelerate commercial growth. Expectations: - Achieve or surpass organization‑wide growth and service targets. - Elevate the customer experience through proactive engagement and continuous improvement. - Foster a customer‑centric culture and influence internal stakeholders. Key Responsibilities: - Build and maintain strategic relationships with key clients, understanding their business goals and ensuring satisfaction. - Identify, mitigate churn risks, and proactively engage to drive retention. - Pursue upsell and cross‑sell opportunities, expanding product/service adoption and increasing revenue. - Design and implement process enhancements that improve customer outcomes and team efficiency. - Act as the customer voice, translating feedback into actionable improvements for product, compliance, and operations. - Report on account health, pipeline, and performance metrics to senior leadership. Required Skills: - 10+ years in Business Development, Account Management, or Customer Success, with proven success in cross‑sell and upsell. - Deep knowledge of financial services, payments, cross‑border transactions, and fintech ecosystems. - Experience managing high‑value accounts in payments, banking, or related fintech sectors. - Proficiency with CRM tools (Salesforce, Zendesk, etc.) and sales enablement platforms. - Ability to thrive in fast‑paced, ambiguous environments and adapt quickly to change. - Strong communication and negotiation skills in English; multilingualism a plus. - Experience applying AI or automation to streamline account‑management workflows is advantageous. Required Education & Certifications: - Bachelor’s degree in Business, Finance, Marketing, or a related field (or equivalent experience). - CRM certifications (e.g., Salesforce Certified Administrator/Developer) preferred but not mandatory.

London, United kingdom

Hybrid

Senior

04-03-2026