ScriptRunner

About the Company

ScriptRunner, part of The Adaptavist Group, is the market-leader when it comes to stretching Jira, Confluence and your other favourite work tools beyond their limits; for teams of any size, in any industry. Our must-have suite of super-apps provides new and unlimited possibilities for automation, customisation and integration, condensed into a simple, nimble toolkit. Automate boring, time-consuming or critical tasks to optimise day-to-day running and ensure that everyone sleeps easy. More than 100 people work on ScriptRunner across the globe. We're growing fast, and there's never been a better time to make your mark. Come join the fun! For more information or to check out our extensive library of free resources, please visit scriptrunnerhq.com or book a personalised demo with one of our Customer Success Managers. We'd love to help you solve your most complex use cases. Want to know more about our products? Book a demo session with one of our customer success managers: https://tag.gdn/Yd5Xbp

Listed Jobs

Company Name

ScriptRunner

Job Title

Customer Success Associate

Job Description

Job Title: Customer Success Associate Role Summary: Support small‑to‑medium ScriptRunner customers through onboarding, adoption, and ongoing usage. Proactively educate, enable, and empower users, monitor account health, and report renewal likelihood and growth opportunities. Serve as a trusted advisor, ensuring high satisfaction, retention, and ROI, while acting as the voice of the customer for product feedback. Expactations: - Deliver consistent, high‑quality customer support and guidance on ScriptRunner products and the Atlassian ecosystem. - Maintain accurate customer health metrics and renewal forecasts. - Identify and recommend upsell, cross‑sell, and expansion opportunities. - Communicate customer insights to internal teams to influence roadmap and product improvements. Key Responsibilities: - Onboard and adopt customers, providing best‑practice guidance and use‑case recommendations. - Check in at key milestones to gauge satisfaction, resolve issues, and drive retention. - Act as primary contact for product advice, compliance, and contract support. - Moderate ScriptRunner Loop community discussions and connect members to experts. - Collect and analyze qualitative and quantitative customer feedback. - Report renewal risk and growth potential to leadership. - Collaborate with product, sales, and engineering teams to share insights and advocate for customer needs. Required Skills: - Strong organizational, prioritization, and interpersonal skills. - Empathy, active listening, relational intelligence, and customer‑centric mindset. - Excellent written and verbal communication. - Ability to engage end users and build rapport. - Willingness to develop technical and coding knowledge; proficiency in scripting languages is a plus. - Consultative sales skills, including upselling and cross‑selling. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Prior experience in Customer Success, Account Management, or technical support for technology platforms. - Certifications in Atlassian products or relevant customer success frameworks are advantageous.

Canada

Remote

19-09-2025

Company Name

ScriptRunner

Job Title

Senior Software Engineer - Platform

Job Description

Job Title: Senior Software Engineer – Platform Role Summary: Design, build, and operate the scalable, highly‑available cloud platform that powers ScriptRunner Cloud. Lead technical decisions, mentor teammates, and ensure continuous delivery and operational excellence. Expectations: Deliver robust, secure, and performant services; maintain high uptime; collaborate with cross‑functional teams; drive platform best practices and process improvements. Key Responsibilities: - Design and evolve the platform architecture, including build pipelines, hosting, and repository organization. - Implement and maintain CI/CD pipelines for automated builds, tests, and deployments. - Develop serverless microservices, define stacks with Terraform or AWS SAM/CDK, and enforce RESTful API standards. - Monitor, debug, and optimize services; configure alerts, analyze logs/metrics, and ensure operational reliability. - Lead migration of high‑traffic systems to new designs with zero downtime. - Participate in on‑call rotation, incident response, post‑mortem analysis, and platform improvements. - Conduct code reviews, pair programming, and Agile ceremonies (stand‑ups, retros, planning). Required Skills: - Proven experience building and operating large‑scale systems on AWS. - Strong knowledge of high‑availability, fault‑tolerant, distributed system design. - Fluency in Java and Spring Boot. - Expertise in CI/CD tooling and best practices. - Familiarity with serverless and microservices architectures, REST APIs. - Experience with Terraform, AWS SAM, or CDK. - Excellent organizational, prioritization, and communication skills. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent professional experience). (Note: Certifications such as AWS Certified Solutions Architect or relevant Java certifications are a plus.)

London, United kingdom

On site

Senior

22-10-2025