OTC FLOW France

www.otcflow.fr

1 Job

48 Employees

About the Company

At OTC Flow, we recognize the critical need to address environmental challenges and contribute to sustainable development. As an environmental commodity intermediary, we operate within a complex and evolving market, aiming to provide liquidity, expertise and dynamism to the exchange of environmental commodities while promoting the intrinsic need for more responsible trading practices.

Listed Jobs

Company Name: OTC FLOW France
Job Title: Customer Success Manager Junior H/F
Job Description: **Job Title** Junior Customer Success Manager **Role Summary** A Junior Customer Success Manager drives client onboarding, training, and ongoing satisfaction for renewable energy solutions within the EU primary CEE market. The role bridges technical, sales, and client teams to maximize value capture and support growth targets. **Expectations** - Deliver a smooth onboarding experience for new clients. - Build and nurture long‑term client relationships. - Proactively manage client needs and prevent issues. - Coordinate cross‑functional resources to resolve incidents. - Maintain a high level of client satisfaction and retention. **Key Responsibilities** - Onboard and train new clients on primary CEE market solutions. - Develop and sustain strong client relationships to ensure retention. - Schedule and conduct regular follow‑up points to anticipate client needs. - Serve as the primary interface between clients, technical, and commercial teams. - Collaborate with internal teams to mobilize resources for issue resolution. - Organize and lead stakeholder meetings focused on client satisfaction goals. **Required Skills** - Excellent interpersonal and communication skills. - Proactive mindset with strong anticipation and problem‑solving abilities. - Deep client‑orientation and commitment to satisfaction. - Ability to manage multiple projects independently. - Team collaboration and stakeholder coordination. **Required Education & Certifications** - Master’s degree (Bac+5) in business, commerce, or a related field, or equivalent. - Formal CSM or business school training preferred. ---