Tines

www.tines.com

1 Job

480 Employees

About the Company

Co-headquartered in Dublin and Boston, Tines' workflow and AI orchestration platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and do the work that matters most. Tines brings an impact-first approach to all teams, securely running thousands of mission-critical workflows per day across a diverse range of customers, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.

Listed Jobs

Company Name: Tines
Job Title: Manager, Customer Success
Job Description: **Job Title:** Manager, Customer Success **Role Summary:** Lead high-touch customer success operations for strategic and enterprise accounts, driving retention, adoption, and growth through team leadership, process optimization, and cross-functional collaboration. **Expectations:** Strategic oversight of a high-value customer portfolio, team development, and execution of customer engagement initiatives to maximize value realization and business impact. **Key Responsibilities:** - Lead a team of Customer Success Managers (CSMs) in delivering operational excellence and customer-centric outcomes. - Monitor and analyze portfolio KPIs (customer health, expansion signals) to identify growth opportunities and mitigate risk. - Partner with sales teams to execute expansion and renewal strategies, driving ARR growth. - Design and implement customer success programs, including adoption plans, workshops, and business reviews. - Coach CSMs on consultative selling, executive alignment, and tailored success strategies. - Collaborate with cross-functional teams (product, sales, marketing) to align on customer needs and strategic priorities. **Required Skills:** - 8+ years in SaaS customer success, enterprise software, or IT/security industry. - 3+ years managing a customer success team with proven strategy execution. - Strong analytical skills with data-driven decision-making. - Experience in process improvement and operational excellence. - Leadership in mentoring high-performing teams and fostering consultative engagement. - Track record of managing Fortune 500 strategic accounts. - Advanced communication, cross-functional collaboration, and problem-solving skills. **Required Education & Certifications:** - Bachelor’s degree in business, technology, or related field. - MBA or PMP certification preferred (not mandatory).