Konker

About the Company

Konker is a talent solutions provider that achieves more than one-off hires.

Our mission is to build your brand for the future while hiring for today, through specialist recruitment services and employer branding.

Our recruitment brands specialise across several key verticles;

xBE Built Environment | xSM Sales & Marketing | xEV Events | xET Engineering & Technical

Konker Media showcases your unique proposition. A bespoke production service that captures your culture, values, and unique set of tools to engage, attract, and retain the best talent.

We love good conversations. So much so, we’ve got our own podcast – The Konkering Pod.

Scaling a team? Need more market recognition? Have a story to tell? We’ve got you covered. Our talent solution is tailored to overcome your challenges.

Listed Jobs

Company Name

Konker

Job Title

Head of Account Management

Job Description

**Job Title** Head of Account Management **Role Summary** Senior leader responsible for coaching and developing a multi‑disciplinary Client Success team (Account Management, SEO, Digital Marketing) across multiple locations. Drives client outcomes, retention, and growth while contributing to strategic decisions and international expansion of a high‑growth SaaS retail platform. **Expectations** - Provide hands‑on leadership and mentorship to an eight‑person team. - Translate company strategy into clear, measurable goals. - Maintain personal ownership of a small portfolio of key accounts. - Ensure consistent delivery of excellent client outcomes and KPI achievement. - Identify and act on upsell/cross‑sell opportunities. - Support escalations and complex client issues. - Travel internationally as required to represent the business. **Key Responsibilities** - Lead, coach, and develop the Client Success team across Manchester and Ulverston. - Set team objectives, monitor performance, and report KPIs to senior leadership. - Oversee SEO, digital campaign delivery, and overall account performance. - Manage a select portfolio of strategic accounts. - Drive process improvements to increase efficiency and customer results. - Collaborate with product, sales, and operations to enhance the end‑to‑end customer journey. - Participate in leadership meetings and contribute to growth strategy for US, Canada, and Australia markets. **Required Skills** - Proven people‑leadership and coaching ability. - Experience managing teams across multiple locations. - Strong background in Client Success, Account Management, or similar client‑facing roles. - SaaS, retail technology, or digital services experience preferred. - Commercial acumen with a focus on retention, upsell, and growth. - Excellent stakeholder and communication skills. - Analytical, data‑driven decision making. - Ability to balance hands‑on delivery with strategic oversight. - Willingness and ability to travel internationally. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Management, or related field. - Preferred: MBA or relevant professional certifications (e.g., Customer Success, Project Management).

Manchester, United kingdom

On site

12-12-2025