JAM CRM

3 Jobs

148 Employees

About the Company

JAM CRM is a leading independent Customer Relationship Marketing (CRM) agency that brings together data, technology, creative, and AI expertise to help our clients realize the maximum potential from their CRM investments. Every day we create new standards of CX and 1:1 performance, advancing the industry together with our client partners across North America.

Listed Jobs

Company Name: JAM CRM
Job Title: Project Manager
Job Description: Job Title: Project Manager Role Summary: Manage end-to-end execution of CRM client projects, ensuring timely, budget-aligned delivery with cross-functional collaboration and technical alignment. Oversee Salesforce Marketing Cloud implementations and optimize project processes for client success. Expectations: 5+ years of project management experience in CRM/digital environments; proficiency in Salesforce platforms; ability to balance multiple priorities and communicate complex ideas simply. Key Responsibilities: - Lead project lifecycle (discovery, design, development, deployment) to meet client goals and timelines. - Coordinate internal teams (strategy, development, analytics) and external clients to align on requirements, timelines, and deliverables. - Translate client needs into structured project plans, resolving risks and dependencies proactively. - Manage project documentation, timelines, and risks, ensuring stakeholder visibility and issue escalation. - Conduct quality assurance testing and post-launch reviews to refine processes and outcomes. - Provide technical guidance on CRM platform capabilities, data integration, and omni-channel campaign execution. Required Skills: - Strong organizational and multitasking abilities under tight deadlines. - Excellent communication for stakeholder engagement and technical translation. - Mastery of project management tools (Jira, Trello, etc.). - Knowledge of CRM ecosystems (data management, omni-channel marketing, analytics). Required Education & Certifications: - Bachelor’s degree in related field preferred (no specific requirements enforced). - Salesforce certifications (Marketing Cloud Administrator/Consultant) or PMP advantageous but optional.

Company Name: JAM CRM
Job Title: HTML Email Developer
Job Description: **Job Title** HTML Email Developer **Role Summary** Create pixel‑perfect, responsive HTML email campaigns for a forward‑thinking CRM agency. Produce clean, standards‑compliant HTML5/XHTML with inline CSS, optimize for cross‑client rendering, and collaborate with designers and marketers to deliver high‑performance email solutions. **Expectations** - Deliver error‑free, fully responsive HTML emails each project cycle. - Use best practices for email development and accessibility. - Keep up-to-date with industry trends, client requirements, and new email clients. **Key Responsibilities** - Translate design mock‑ups into functional, responsive email templates using table‑based layouts. - Write clean, semantic HTML5/XHTML and inline CSS that render consistently across major email clients. - Test, debug, and validate emails in Litmus and other preview tools. - Integrate emails into Salesforce Marketing Cloud, ensuring proper merging and personalization. - Troubleshoot rendering issues, deliver pixel‑perfect final assets. - Maintain a repository of reusable email components and style guides. - Collaborate with UX designers, copywriters, and marketing strategists to meet campaign objectives. **Required Skills** - 3+ years of front‑end email development experience. - Proficiency in HTML5, XHTML, CSS, and inline styling techniques. - Strong knowledge of table‑based email layouts and responsive frameworks. - Experience with Salesforce Marketing Cloud (Email Studio, Content Builder). - Familiarity with email testing tools, especially Litmus. - Understanding of email client quirks, CSS fallbacks, and accessibility standards. - Attention to detail, cross‑browser debugging, and performance optimization. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Web Development, or related field (preferred). - Relevant certifications (e.g., Salesforce Marketing Cloud Email Specialist) are a plus.

Company Name: JAM CRM
Job Title: Project Coordinator
Job Description: Job Title: Project Coordinator Role Summary: Coordinate end‑to‑end project execution for CRM initiatives, managing timelines, deliverables, and stakeholder communication to ensure seamless transition from design to production. Expectations: Deliver projects on schedule, maintain quality standards, proactively identify and resolve risks, and support the Project Manager in achieving client objectives. Key Responsibilities: • Assist PM with full project lifecycle: development, testing, deployment. • Track and report project timelines, budgets, and deliverables. • Identify blockers, dependencies, and risks; elevate to stakeholders. • Coordinate with account managers, developers, and deployment specialists. • Facilitate technical discussions to verify feasibility. • Maintain updated project plans and QA checklists. • Ensure assets are ready for launch and meet quality standards. • Monitor email sends, deliverability metrics, and report issues. Required Skills: • 1+ year of project/account coordination experience (CRM/martech agency preferred). • Knowledge of Salesforce Marketing Cloud or similar CRM platforms. • Strong organizational, detail orientation, and multitasking abilities. • Excellent communication and interpersonal skills. • Familiarity with CRM data management, omni‑channel marketing, and email best practices (nice to have). Required Education & Certifications: • Bachelor’s degree in Business, Marketing, Information Systems, or related field (preferred). • No mandatory certifications required, but Salesforce Marketing Cloud or related credentials are advantageous.