- Company Name
- Smicval
- Job Title
- Chargé(e) de services et support des systèmes d’Information (F/H)
- Job Description
-
**Job title**
Information Systems Services and Support Officer (M/F)
**Role Summary**
Provide day‑to‑day administration, support, and project coordination for the information systems of a multi‑site public waste management organization. Act as a bridge between technical teams, users, and senior management to modernise services, ensure reliability, security, and promote responsible digital practices.
**Expectations**
- Execute and oversee technical projects (integration, migration, AI tools, new software) in line with the organization’s sustainability goals.
- Maintain operational readiness of servers, workstations, network, and IP‑telephony, ensuring compliance with security and data protection regulations.
- Deliver first‑ and second‑level user support, diagnose complex incidents, and administer user rights and backups.
- Create clear documentation, reports, and training materials to support continuous improvement and knowledge sharing.
- Advocate for environmentally responsible technology choices and compliance with REEN and related regulations.
**Key Responsibilities**
1. **Digital Transformation**
- Coordinate innovative technical projects (studies, integration, deployment, security).
- Lead internal training with pedagogical approach.
- Collaborate with teams on deployments, migrations, tests, and integrations of new software and AI solutions.
- Provide recommendations and solutions for user requirements.
2. **System and Network Administration / Support**
- Ensure operational stability (MCO) of hardware and infrastructure (workstations, servers, peripherals, network, IP‑telephony).
- Manage installation, configuration, and updates of systems and applications.
- Supervise backups, rights management, virtualisation, and backups.
- Diagnose level‑1 & 2 incidents and escalated complex incidents.
- Apply security standards (RGPD, NIS2, firewall, VPN).
- Document procedures, write technical notes, contribute to KPIs and continuous improvement.
3. **Responsible Digital Practices**
- Promote digital sobriety and responsible procurement.
- Encourage reduction of environmental footprints in digital usage.
- Ensure compliance with REEN law and data protection frameworks.
- Apply AI principles appropriately in projects.
**Required Skills**
- Proficient in Windows and Linux environments, virtualization, and Microsoft 365 collaboration tools.
- Strong networking knowledge: IP addressing, VLANs, VPN, firewalls, and network security.
- Ability to diagnose complex incidents and devise sustainable solutions.
- Clear technical writing and documentation skills.
- Understanding of GDPR, NIS2, and REEN regulations.
- Basic knowledge of AI concepts relevant to IT operations.
- Excellent communication, pedagogy, and stakeholder management.
- Autonomy, rigor, initiative, flexibility, and teamwork capabilities.
- Keen interest in continuous learning and technology trends.
**Required Education & Certifications**
- Minimum of a secondary (Bac) or post‑secondary (Bac+2) degree in IT, Computer Science, or equivalent.
- At least 2–3 years of experience in IT administration and user support.
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Saint-denis-de-pile, France
Hybrid
Junior
25-02-2026