- Company Name
- Park National Bank
- Job Title
- Senior ServiceNow Developer
- Job Description
-
Job Title: Senior ServiceNow Developer
Role Summary:
Lead design, development, deployment, and support of custom ServiceNow applications, integrations, and workflows. Collaborate cross‑functionally to deliver business solutions, maintain platform stability, and enforce governance and compliance standards.
Expectations:
- Full‑time, hybrid schedule (3 on‑site days, 2 remote).
- Minimal travel; primarily stationary work ≥75%.
- Maintain daily operational uptime and high‑quality service delivery.
Key Responsibilities:
- Develop, test, and deploy custom ServiceNow apps, modules, and integrations.
- Collaborate with architects, developers, and business stakeholders to define requirements and solutions.
- Create prototypes, conduct user testing, and refine based on feedback.
- Review, maintain, and update technical documentation (architecture diagrams, user guides).
- Perform QA testing, defect tracking, and production issue resolution.
- Mentor junior developers, conduct code reviews, and oversee deployments.
- Advise on and enforce ServiceNow governance, security, and compliance policies.
- Contribute to best‑practice standards and process improvement initiatives.
- Ensure platform uptime, scalability, and performance.
Required Skills:
- Proficiency in ServiceNow development (custom apps, UI/UX, workflow, scripting).
- Strong knowledge of ServiceNow modules: ITSM, ITOM, HRSD, CSM.
- Expertise in JavaScript, HTML, CSS, and related web technologies.
- Experience with ServiceNow architecture, integration patterns, and API usage.
- Troubleshooting, debugging, and performance tuning of ServiceNow environments.
- Excellent communication, collaboration, and coaching abilities.
Required Education & Certifications:
- High school diploma or equivalent (required).
- Bachelor’s degree in Computer Science, Software Engineering, or related field preferred.
- 5+ years of ServiceNow development experience.
- 4+ years with key ServiceNow modules (ITSM, ITOM, HRSD, CSM).
- ServiceNow Application Developer (CAD) and/or ServiceNow System Administrator (CSA) certifications strongly preferred.