- Company Name
- The PEGroup
- Job Title
- Head of Operations
- Job Description
-
**Job Title:** Head of Operations
**Role Summary:**
Strategic operations leader tasked with establishing a centralised Operations function that drives scalable growth, process excellence, and cross‑departmental alignment. Responsible for designing and executing operational architecture, overseeing programme delivery, building a high‑performance team, and leveraging data and technology to optimise performance across payroll services, government contracts, and software outputs.
**Expectations:**
- Deliver a clear, CEO‑aligned operations strategy.
- Build, mentor, and scale a centralised operations and data analysis team.
- Implement standardised processes, project governance, and continuous improvement initiatives.
- Drive technology adoption (Microsoft suite, Power BI, AI/automation) to create a single source of truth.
- Ensure operational readiness for new services, contracts, and product launches.
- Act as the principal liaison between executive leadership, functional heads, and external partners.
**Key Responsibilities:**
1. **Strategic Leadership & Operational Architecture** – Define long‑term operations strategy, establish team structure, and advise CEO on technology & process initiatives.
2. **Programme & Project Management** – Lead end‑to‑end delivery of strategic projects (e.g., platform migration), embed PRINCE2/PMP/Agile/Scrum methodologies.
3. **Team Building & Leadership** – Recruit, develop, and retain operations and data analysts; set objectives and foster high‑performance culture.
4. **Business Process Analysis & Continuous Improvement** – Map existing workflows, identify gaps, design scalable processes, and champion a culture of continuous improvement.
5. **Technology & Data Utilisation** – Oversee tech integration, develop Power BI dashboards, identify AI/automation opportunities.
6. **Stakeholder Engagement & Cross‑Functional Management** – Coordinate with sales, finance, and external vendors; ensure alignment of operations and revenue processes.
**Required Skills:**
- Programme & Project Management: PRINCE2, PMP, Agile/Scrum, business continuity planning.
- Business Analysis: requirements gathering, process mapping, gap analysis, solution design.
- Data Analytics: Power BI, Excel, data visualization; strategic insights from data.
- Sales & Revenue Operations: CRM proficiency (Salesforce, MS Dynamics) and sales process optimisation.
- Tech & Emerging Tools: Generative AI, machine learning concepts, automation (Power Automate, Copilot).
- Leadership: strategic vision, stakeholder influence, people management, coaching, change management.
- Analytical, problem‑solving, communication, commercial and financial acumen.
**Required Education & Certifications:**
- Bachelor’s degree (minimum).
- MBA preferred.
- Project/Programme Management certification (PRINCE2 or PMP).
- Agile or ITIL certification preferred.
- Data analytics certification (Power BI, Tableau, or equivalent) advantageous.
- Change management certification desirable.