English Provender Company

About the Company

Passion. Innovation. Knowledge. The perfect ingredients to make food special. At English Provender Company we're ideas people and innovators, chefs and creators, and designers and deliverers. We tailor bespoke products and packaging to meet our customers and consumers requirements. Our highly-skilled teams produce award-winning dressings, condiments, marinades and cooking ingredients for our brands; The English Provender Co(r)., Very Lazy(r) and Newman's Own(r); and many of the UK's leading food manufacturers and retailers. It's our passion for good food, fine ingredients and technical excellence that sets us apart. We have three sites in the UK: Newbury (Our Head Office), Chester, and Newport. From these sites we supply our wide range of products to major multiples, food manufacturers and food service outlets. We're a spirited, adventurous and resourceful team, and we think these qualities make for something pretty unique and coveted these days. We're guided and live by our core values: * Creativity - We innovate, and look for new solutions to ensure we always go beyond the expected * Agility - We are flexible and alert to anticipate and adapt to changing consumer needs * Respect - We always show due regard for others and the environment in which we work * Excellence - We always strive for the best and never rest on our laurels

Listed Jobs

Company Name

English Provender Company

Job Title

Service Desk Analyst

Job Description

**Job Title:** Service Desk Analyst **Role Summary:** Serve as the primary IT service representative on‑site, delivering first‑ and second‑line support, managing service requests, and acting as the escalation point. Coordinate with central IT, maintain asset compliance, support onboarding, and contribute to project delivery and continuous service improvement. **Expactations:** - Provide timely, high‑quality support in line with SLA targets. - Participate in an on‑call rota for out‑of‑hours incidents. - Travel to other group sites and stay overnight when required. - Uphold health & safety and company policies. - Communicate clearly with users and IT teams. **Key Responsibilities:** - Resolve hardware, software, and network issues (1st/2nd line) via Helpdesk ticketing system. - Log, track, and close incidents and service requests. - Maintain the IT asset register and ensure Cyber Essentials & cyber‑insurance compliance. - Coordinate onboarding, hardware provisioning, and access management for new employees. - Deliver informal training and security awareness guidance to staff. - Support project activities (testing, deployment, documentation) in collaboration with central IT teams. - Contribute to service improvement initiatives and knowledge base updates. **Required Skills:** - Strong problem‑solving, multitasking, and verbal/written communication abilities. - Proficiency with Windows 10/11, Office 365, Active Directory, and Windows Server environments. - Experience using Helpdesk/ITSM tools for ticket management. - Basic networking knowledge (TCP/IP, DNS, VPN). - Ability to work independently and within a distributed IT team. - Customer‑focused attitude and ability to prioritize workloads. **Required Education & Certifications:** - Minimum: A‑level or equivalent; preferably a degree or diploma in IT, Computer Science, or related field. - Desirable: ITIL Foundation certification or equivalent service‑management qualification. - Relevant vendor certifications (e.g., Microsoft 365, CompTIA A+, Network+) are a plus.

Thatcham, United kingdom

On site

30-09-2025