GEDU Services

About the Company

GEDU Services: Your Worldwide Partner in Transformative Education At GEDU Services, we're more than just an education company -- we're your gateway to global innovation and the next level of success. As a global shared services centre within the esteemed GEDU Group, our primary focus is on transforming lives through quality education. With the dedication of over 300 experts, we provide comprehensive student on-boarding and customised services that help universities create brighter futures for every student. Our services include: Agent Network Development CRM & IT Support Sales & Contact Centre Branding & Merchandising Application Processing & Visa Support Technology Adoption & Innovation Finance, Legal & Compliance HR & Talent Acquisition Supply Chain & Fulfilment Digital Marketing & Lead Development IT Infrastructure Planning & Implementation At the heart of our mission is fostering global perspectives, celebrating cultural diversity, and encouraging cross-border collaborations. We're committed to researching and implementing innovative educational models and technologies with a clear commitment towards equal opportunities. With GEDU, you're not just preparing for a career. You are preparing to lead and inspire in our interconnected world. Join us in our journey to make a world-changing impact in education. Together, we're shaping bright futures, with and for you.

Listed Jobs

Company Name

GEDU Services

Job Title

Student Retention Officer - (Afternoons, Evenings & Weekends)

Job Description

**Job Title** Student Retention Officer – Afternoons, Evenings & Weekends **Role Summary** Maintain strong student relationships, proactively identify and resolve barriers to learning, and develop bespoke support plans. Leverage institutional regulations and support services to maximize student engagement and success, while contributing to KPI improvement and continuous operational excellence. **Expectations** - Flexible schedule covering Wednesday‑Friday afternoons/evenings and Saturday‑Sunday shifts. - Demonstrate measurable impact on retention metrics and student satisfaction. - Collaborate across academic and support teams to deliver timely interventions. **Key Responsibilities** - Build, nurture, and maintain relationships with students via face‑to‑face, phone, and digital channels. - Identify academic, financial, or personal challenges; design and implement tailored support plans. - Maintain up‑to‑date knowledge of faculty regulations and available resources to guide students. - Collect, analyze, and report operational data to drive KPI improvements. - Provide operational support to the team and related departments as needed. - Champion a culture of continuous improvement, proposing and implementing process enhancements. **Required Skills** - Degree level education or equivalent experience in a high‑volume operational/customer‑service environment. - Strong written, verbal, and interpersonal communication skills. - Excellent planning, prioritisation, and collaborative teamwork abilities. - High computer literacy, proficient in Microsoft Excel and data management systems. - Passion for student outcomes, proactive, and goal‑driven. **Required Education & Certifications** - Bachelor’s degree (or equivalent), or demonstrated impact and experience in a relevant operational/customer‑service role. - No specific certifications required.

Westminster, United kingdom

On site

03-12-2025