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Pivot

Pivot

www.pivotapp.ai

3 Jobs

75 Employees

About the Company

Pivot is the ultimate modern Source-to-Pay tool to help you keep your spend under control, reduce your vendors risk at scale and empower your business teams. Natively integrated with all your tools, fueled by AI, and built around a top-notch UX, Pivot solves the adoption problem within your company, makes all support teams collaborate seamlessly, and provides procurement teams with powerful tools to extract data and make meaningful decisions. Pivot's end-to-end platform is powering leading companies worldwide.

Listed Jobs

Company background Company brand
Company Name
Pivot
Job Title
Customer Success Lead
Job Description
**Job Title:** Customer Success Lead **Role Summary:** Lead and scale the Customer Success function for a fast‑growing SaaS procurement platform. Oversee a team of Customer Success Managers, ensure exceptional client support and satisfaction, drive renewals/upsells, and partner with product and engineering to continuously improve the solution. **Expectations:** - Build and manage a high‑performing CS team while remaining hands‑on. - Deliver top‑tier client support and maintain the company’s “customer satisfaction” North Star KPI. - Identify and mitigate churn risk, secure renewals, and uncover upsell opportunities. - Lead process, tooling, and documentation initiatives to increase efficiency. - Communicate fluently in English and French; additional languages a plus. **Key Responsibilities:** - Supervise 2 Customer Success Managers; recruit and develop talent as needed. - Provide first‑line support, troubleshoot technical issues, and coordinate escalations with product/tech teams. - Conduct root‑cause analysis of recurring problems and implement corrective action plans. - Manage client onboarding, configuration updates, and ongoing account health (QBRs, success metrics). - Collaborate with Sales to identify upsell prospects and ensure contract renewals. - Drive technical project management: relay client feedback, participate in product spec reviews, track feature delivery. - Evaluate, select, and implement support tools (ticketing, communication channels) and benchmark best practices. - Create and maintain documentation, SOPs, and process frameworks for Support and Success activities. **Required Skills:** - 4–5 + years in Customer Success, Support, or related SaaS roles. - Proven experience building and leading a CS team in a startup environment. - Strong problem‑solving and technical aptitude for product issue diagnosis. - Excellent client communication and relationship‑building abilities. - Robust project‑management skills; ability to juggle multiple priorities. - Track record of establishing and optimizing Success/Support processes and tools from scratch. - Detail‑oriented, proactive, and collaborative mindset. - Fluency in English and French (additional languages optional). **Required Education & Certifications:** - Bachelor’s degree in Business, Management, Computer Science, or related field (or equivalent experience). - No specific certifications required; project‑management or SaaS‑focused credentials (e.g., PMP, CSPO) are a plus.
Paris, France
On site
Senior
01-10-2025
Company background Company brand
Company Name
Pivot
Job Title
Fullstack Engineer
Job Description
Job Title: Fullstack Engineer Role Summary: Build and scale a modern procurement platform for mid‑market companies, covering end‑to‑end product delivery from backend architecture to frontend user experience. Drive technical excellence, automation, and integration across ERP systems while ensuring modular, maintainable, and high‑performance code. Expactations: • Deliver clean, well‑tested code that meets product milestones. • Collaborate cross‑functionally with product, design, and operations teams. • Maintain rigorous quality standards: coding guidelines, reviews, monitoring, and documentation. • Champion continuous learning and improvement in architecture and tooling. Key Responsibilities: - Evolve backend to Domain‑Driven Design (hexagonal) for scalability and modularity. - Design resumable, auditable sync jobs for ERP integrations; guarantee data fidelity and traceability. - Implement comprehensive audit logging via MongoDB with efficient processing. - Optimize queue usage and migrate heavy background jobs to dedicated workers. - Transition frontend to a mono‑repo architecture, creating dedicated apps and shared packages. - Build abstraction layers for ERP‑driven forms supporting dynamic schemas and business logic. - Set and disseminate frontend engineering guidelines to uphold code quality. - Participate in technical design, code reviews, performance tuning, and DevOps best practices. Required Skills: - 5+ years software engineering experience. - Fluency in English for all written and verbal communication. - Strong foundation in React & TypeScript (frontend) and a backend language such as Java, Kotlin, Scala, C#, or Python. - End‑to‑end knowledge of systems: database, authentication, APIs, cloud infra, mobile, DevOps, security, performance. - Familiarity with Domain‑Driven Design, hexagonal architecture, and micro‑services patterns. - Hands‑on experience with ERP integrations, data synchronization, audit logging, and message queuing. - Expertise in building scalable backend services, efficient background job processing, and MongoDB. - Proficiency in mono‑repo tooling, design systems, and reusable component libraries. - Strong testing discipline, CI/CD, monitoring, and documentation practices. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
Paris, France
On site
Mid level
22-10-2025
Company background Company brand
Company Name
Pivot
Job Title
Business Development Representative
Job Description
**Job title:** Business Development Representative **Role Summary:** Drive early-stage pipeline growth by sourcing, qualifying, and engaging mid‑market prospects (300‑5k employees) for a SaaS procurement platform. Execute high‑volume outreach in English and collaborate closely with the sales team to meet quarterly lead generation targets. **Expactations:** - Deliver a consistent flow of qualified leads aligned with the target customer profile. - Meet or exceed quarterly inbound/outbound lead volume and conversion metrics. - Maintain up‑to‑date prospecting records and provide regular pipeline status reports. - Adapt outreach strategies to evolving market conditions and product updates. **Key Responsibilities:** - Identify and research potential clients using market data, LinkedIn, and industry events. - Develop and execute personalized and high‑volume outreach campaigns via email, LinkedIn, and calls. - Qualify leads against defined criteria (budget, authority, need, timeline). - Coordinate with Account Executives to transition qualified prospects into the sales funnel. - Manage CRM entries, track outreach metrics, and refine strategies based on performance analytics. **Required Skills:** - Proven ability in proactive sourcing and strategic prospecting. - Strong written and verbal communication in English (excellent email/call proficiency). - Experience handling high outreach volumes with meticulous personal organization. - Adaptability to rapid changes in target market and sales objectives. - Detail‑oriented, a good listener, and effective collaborator within a startup environment. **Required Education & Certifications:** - Master’s degree or equivalent. - Minimum 1 year of B2B SaaS sales experience (internship or permanent contract). - Fluent in English.
Paris, France
On site
05-11-2025