- Company Name
- Referment
- Job Title
- Trading Desktop Support Engineer (Ref: -b227)
- Job Description
-
**Job Title:** Trading Desktop Support Engineer
**Role Summary:**
Provide end‑to‑end desktop support to traders and analysts within a cloud‑centric Gas and Power trading desk. Manage and troubleshoot Windows desktops, mobile devices, and associated software in a high‑pressure, fast‑paced front‑office environment. Deploy and maintain applications, MAM/MDM solutions, and infrastructure components to ensure uninterrupted trading operations.
**Expectations:**
- Deliver rapid, high‑quality support with minimal downtime.
- Act as a first‑line technical resource for traders, prioritizing urgent issues.
- Collaborate across IT, networking, and security teams to maintain a resilient, scalable desktop ecosystem.
- Drive continuous improvement of desktop processes, documentation, and tooling.
**Key Responsibilities:**
1. Respond to and resolve desktop, mobile, and application incidents for trading staff.
2. Deploy, configure, and manage Microsoft Intune for app distribution, MAM/MDM policies, and device compliance.
3. Administer Office 365 services, including user provisioning, mailbox management, and security settings.
4. Script and automate routine tasks using PowerShell and other scripting languages.
5. Maintain cloud‑based desktop infrastructure on Azure, ensuring high availability and performance.
6. Design and manage physical IT infrastructure: server rooms, structured cabling, desk setups, CCTV, alarm, environmental monitoring, AV, access control, cooling, and redundant power.
7. Create and maintain technical documentation, runbooks, and knowledge base articles.
8. Participate in capacity planning, incident post‑mortems, and continuous improvement initiatives.
**Required Skills:**
- 5+ years of desktop support experience in a commodities trading firm or hedge fund.
- Deep expertise with Microsoft Intune, MAM/MDM, and device enrollment.
- Proficiency in Office 365 administration (Exchange, Teams, SharePoint).
- Strong Azure cloud knowledge, including virtual desktops, VMs, and networking.
- Advanced scripting skills (PowerShell, Bash, or equivalent).
- Hands‑on experience with server room design, structured cabling, CCTV, alarm systems, environmental monitoring, AV, access control, cooling, and power redundancy.
- Excellent troubleshooting, communication, and customer‑service skills.
- Ability to thrive under tight deadlines and high‑volume trading activity.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Preferred certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar.