Flip

About the Company

We're the only Voice AI vendor that can deliver the real deal: Voice AI that doesn't deflect - it resolves, doesn't take months to deploy - takes minutes, doesn't deal in BS - delivers on results. Flip automates millions of phone calls per week for hundreds of the most iconic eCommerce, retail, healthcare, and transportation brands. And our reference list? It's as long as our customer list. Our team is the best thing we've built, and we're always growing. Want to work with the best of the best? Nows the time. Get to know us better @ flipcx.com

Listed Jobs

Company Name

Flip

Job Title

Vice President of eCommerce Sales - West

Job Description

**Job Title:** Vice President of eCommerce Sales – West **Role Summary:** Senior sales leader responsible for driving regional revenue growth for Flip’s eCommerce AI platform across DTC, retail, and subscription brands in the Western United States. Builds and scales a high‑performing Account Executive team, secures strategic enterprise deals, and establishes sales discipline and forecasting to achieve predictable, double‑digit growth. **Expectations:** - Develop and execute a regional go‑to‑market plan and hiring roadmap within the first 90 days. - Recruit and onboard the initial wave of AEs, generate early pipeline, and participate in closing strategic deals. - Achieve forecasting accuracy within ±10‑15 % and maintain ≥3× pipeline coverage by 6 months. - Deliver ≥100 % quota attainment and double‑year‑over‑year revenue growth by 12 months. - Build documented sales playbooks and a culture of accountability and high retention. **Key Responsibilities:** - Own and grow regional ARR for the eCommerce vertical. - Recruit, hire, coach, and retain a world‑class AE team; foster a performance‑driven culture. - Lead and close high‑value enterprise negotiations with key accounts. - Implement sales processes: forecasting, pipeline management, territory planning, and reporting cadence. - Collaborate cross‑functionally with Customer Success, Product, and Marketing to ensure seamless customer experience. - Represent Flip at industry events and with brand leaders to position the company as the AI eCommerce category leader. - Develop and maintain sales playbooks for prospecting, qualification, and closing. **Required Skills:** - 2‑20 years of SaaS sales leadership experience, preferably in eCommerce, CX, or retail technology. - Proven track record scaling companies from $5M‑$25M ARR to $100M+ ARR. - Demonstrated ability to hire, coach, and retain top‑performing Account Executives. - Hands‑on selling ability combined with process‑building expertise. - Strong analytical and forecasting skills; data‑driven decision making. - High emotional intelligence, low ego, and ability to thrive in fast‑paced, founder‑led environments. - Builder mindset with a focus on creating scalable sales operations. - Bonus: Network of high‑performing AEs/Sales Managers; familiarity with Shopify, Gladly, Narvar, Gorgias, Attentive, etc. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Computer Science, or a related field (MBA preferred but not mandatory). - No specific certifications required; demonstrated sales leadership and performance are primary criteria.

Los angeles, United states

Hybrid

Senior

08-11-2025

Company Name

Flip

Job Title

Enterprise Customer Success Manager

Job Description

**Job Title:** Enterprise Customer Success Manager **Role Summary:** Drive customer growth and retention for enterprise clients in healthcare or e-commerce/retail verticals. Ensure Flip’s AI communication platform delivers measurable business impact through solution configuration, stakeholder engagement, and product-roadmap collaboration. **Expectations:** Deliver outcomes exceeding client expectations, maintain deep domain expertise in assigned vertical, and act as the primary escalation point for technical/product issues. **Key Responsibilities:** - Configure and optimize Flip’s platform to address client workflows and business objectives. - Build trust-based relationships with key stakeholders, expanding internal and external champions. - Lead end-to-end client lifecycle: prospect evaluation, implementation, ongoing support, and retention strategies. - Analyze client metrics to demonstrate ROI, patient experience improvements, or customer satisfaction. - Translate client feedback into actionable product-roadmap priorities. - Collaborate with cross-functional teams (sales, marketing, product) to enhance client integration and growth. - Solve complex use cases, edge scenarios, and troubleshoot technical/product challenges. **Required Skills:** - 5+ years in enterprise customer success within B2B SaaS. - Experience scaling CS operations from 10+ to 100+ clients. - Strong problem-solving and communication skills for in-person and virtual collaboration. - Ability to translate technical/product insights into persuasive business outcomes. - Track record of fostering teamwork and supporting peer initiatives. **Required Education & Certifications:** - Bachelor’s degree in a relevant field (business, tech, or domain-specific). - Healthcare vertical: Knowledge of EHR/PM systems (e.g., Epic, Athena) and healthcare compliance (HL7, FHIR, HIPAA). - E-commerce/retail vertical: Familiarity with retail workflows and AI-driven customer engagement tools.

New york, United states

Hybrid

Mid level

08-11-2025