- Company Name
- CANAROPA
- Job Title
- Business Analyst
- Job Description
-
**Job Title:** Business Analyst
**Role Summary:**
Analyze cross‑functional data, develop actionable insights, and drive process improvements to enhance operational efficiency, customer experience, and business performance. Act as a liaison between business units and technical teams, translating requirements into practical solutions and supporting strategic planning and forecasting.
**Expectations:**
- Deliver accurate, data‑driven recommendations to senior leadership.
- Continuously identify and implement efficiency gains.
- Maintain data integrity across CRM, ERP, and BI platforms.
- Facilitate cross‑departmental collaboration and change management.
- Provide training and documentation for tools, reports, and processes.
**Key Responsibilities:**
- Collect, analyze, and visualize data from sales, marketing, operations, finance, QC, and HR; build dashboards and KPI reports.
- Map end‑to‑end business processes, pinpoint inefficiencies, and propose streamlined workflows.
- Manage and optimize core systems (NetSuite, Power BI/Tableau) ensuring data consistency.
- Support strategic initiatives: market analysis, sales pipeline monitoring, budgeting, quota setting, and headcount planning.
- Serve as primary point of contact for translating business needs into technical specifications.
- Communicate project status, present findings, and develop action plans for stakeholders.
- Deliver user training, create documentation, and troubleshoot data/reporting issues.
**Required Skills:**
- Advanced analytical and problem‑solving abilities; data modeling and reporting experience.
- Proficiency with CRM/ERP (NetSuite) and BI tools (Power BI, Tableau).
- Advanced Excel; SQL knowledge preferred.
- Strong organizational, project management, and documentation skills.
- Excellent written and verbal communication; bilingual capability.
- Ability to handle sensitive/confidential data with discretion.
- Business acumen across finance, accounting, sales, and operations.
**Required Education & Certifications:**
- Bachelor’s degree (or equivalent) in Business, Analytics, Information Systems, or related field.
- Minimum 5 years relevant experience.
- Relevant certifications (e.g., CBAP, PMI‑ACP, Power BI or Tableau certification) are a plus.