Finalsite

www.finalsite.com

1 Job

573 Employees

About the Company

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community -- and thrive. Trusted by over 4,000 districts, our all-in-one platform includes websites, communications, mobile apps, enrollment, and marketing services. Districts choose Finalsite for our commitment to innovation, client support, and partnership in managing the complex requirements around data privacy, accessibility, hosting, and security.

Listed Jobs

Company Name: Finalsite
Job Title: Client Success Manager
Job Description: Job Title: Client Success Manager Role Summary: Own and grow a portfolio of K‑12 independent school client accounts by ensuring high product adoption, driving renewals, generating upsell opportunities, and acting as the client’s advocate across the organization. Expectations: Keep net revenue retention high, demonstrate clear value, reduce churn, and foster client referenceability. Key Responsibilities: - Serve as a consultative advisor, understanding clients’ structures and strategic goals. - Own renewal processes, articulate platform value, and secure net revenue retention. - Drive product adoption and identify upsell opportunities. - Monitor engagement through health scores, CSAT/NPS, usage data, and referenceability metrics; mitigate churn risks. - Act as internal champion, coordinating with technical, commercial, and operational teams to remove roadblocks. - Maintain data integrity in Totango and Salesforce, following SOPs and logging all engagement activities. Required Skills: - 3–5 years of client success, support, sales, or implementation experience in SaaS or education. - Excellent communication, empathy, consultative approach, and negotiation/conflict resolution ability. - Highly organized, detail‑oriented, with strong multitasking and prioritization in a fast‑paced environment. - Ability to work independently and collaboratively. - Passion for K‑12 education and commitment to client advocacy. Required Education & Certifications: - Bachelor’s degree or equivalent work experience.