Norfolk Community Foundation

About the Company

Norfolk Community Foundation is a charity dedicated to building stronger communities and improving the lives of people in Norfolk. We bring people together who want to make a difference where they live - whether they step up to take action themselves, or support those who do with an investment of funding or time. Supporting over 2,000 small charitable groups working on the ground, our work touches 1 in 4 people in Norfolk - from those dependent on local practical and social support, to whole communities benefiting from improved buildings and green spaces. By bringing people together, we can do more. What can you do?

Listed Jobs

Company Name

Norfolk Community Foundation

Job Title

Digital Transformation and CRM Manager

Job Description

**Job Title**: Digital Transformation and CRM Manager **Role Summary**: Lead organizational digital transformation initiatives with strategic expertise in CRM systems, focusing on Salesforce migration and optimization to drive operational efficiency. **Expactations**: Proven experience in Salesforce implementation, collaborative project execution, and strategic digital transformation leadership. **Key Responsibilities**: - Oversee end-to-end CRM system upgrades and digital infrastructure modernization. - Manage user acceptance testing (UAT) and successful transition from legacy Salesforce systems to updated versions. - Collaborate with development partners to align CRM strategy with organizational goals. - Design processes to optimize CRM functionality and user adoption. - Coordinate cross-functional teams to ensure seamless integration of digital tools. **Required Skills**: - Expertise in Salesforce CRM (configuration, data migration, customization). - Proficiency in project management methodologies (Agile, Scrum). - Strong knowledge of CRM workflows, data architecture, and integrations. - Analytical skills for process improvement and system optimization. - Excellent collaboration and communication for stakeholder alignment. **Required Education & Certifications**: - Bachelor’s degree in Information Technology, Business Administration, or related field. - Preferred certifications: Salesforce Certified Administrator/Developer, PMP, or similar digital transformation credentials.

United kingdom

On site

02-10-2025