Cooper Lomaz

About the Company

What Sets Our Recruitment Agency Apart:

Since opening in 1990, our mission has been clear: to act with honesty, integrity, and transparency in everything we do. Over 35 years, empowering people has been at the core of our operations, distinctly setting us apart. We blend extensive knowledge with focused energy and ambition, marking us as a leader in technical and professional recruitment across the East of England.

Industry-Specific Expertise:

Based in East Anglia, Cooper Lomaz is a specialist recruitment agency excelling in specific sectors:

IT & Digital Technology
Engineering
FMCG
Accountancy & Finance
Legal
Professional Services

Our dedicated consultants possess deep expertise in these industries, ensuring tailored and effective recruitment solutions for both clients and candidates.

Core Values and Sustainability Initiatives:

Our practice is driven by our SCRIPT values:

Sustainability
Commitment to Quality
Reliability
Integrity
Professionalism
Transparency

These principles actively shape our operations and market leadership. Committed to sustainability, we plant three trees for every placement, supporting our goal to achieve net zero emissions by 2026.

A Legacy of Success:

Our rich heritage and forward-thinking approach have solidified our reputation as a trusted recruitment leader. We continuously seek to innovate and improve, ensuring we meet the evolving needs of the marketplace.

From our roots in East Anglia to our expansion across the UK and Europe, we are proud of our journey and remain committed to our values, offering unmatched recruitment consultancy and staffing solutions.

Listed Jobs

Company Name

Cooper Lomaz

Job Title

Support Analyst

Job Description

**Job title:** ERP Software Support Analyst **Role Summary:** Provide first‑line technical support for a company’s ERP system, with a focus on financial modules (e.g., purchase ledger, accounts). Resolve line support issues, communicate effectively with users, and collaborate with development teams to troubleshoot SQL‑based problems. **Expectations:** - Act as the initial contact for all ERP‑related support tickets. - Maintain high customer‑service standards while diagnosing and resolving issues promptly. - Support the financial application area and assist the dev team with SQL scripting during quieter periods. **Key Responsibilities:** - Receive and triage support requests via phone, email, or ticketing system. - Diagnose, troubleshoot, and resolve first‑ and second‑line issues in ERP financial modules. - Escalate complex problems to higher‑level support or development teams. - Provide clear, concise documentation of solutions and update knowledge bases. - Collaborate with the dev team on SQL scripting tasks when needed. - Maintain accurate records of incidents and resolutions. **Required Skills:** - 1st‑ to 2nd‑line IT support experience. - Ability to quickly learn bespoke software solutions. - Prior experience with financial ERP applications (e.g., Sage). - Basic SQL scripting knowledge for supporting development tasks. - Strong customer‑service orientation and verbal communication skills. - Proficiency in troubleshooting, problem‑solving, and incident management. **Required Education & Certifications:** - Minimum of a high‑school diploma or equivalent; higher education in IT, computer science, or related field preferred. - Relevant certifications (e.g., ITIL Foundation, Microsoft Certified: Dynamics 365 Finance or ERP) are desirable. ---

Bury st. edmunds, United kingdom

On site

22-10-2025