PayByPhone

About the Company

PayByPhone is a global leader in mobile parking payments. We simplify the journeys for millions of people through our smart, intuitive mobile payment technology and exciting features. We work with over 1,400 cities and operators across North America, the UK, France, Germany and Switzerland. More than 95 million drivers worldwide have trusted us with their payments to date.

Listed Jobs

Company Name

PayByPhone

Job Title

Client Account Manager

Job Description

**Job Title:** Client Account Manager **Role Summary:** The Client Account Manager supports the Client Director in retaining, renewing, and expanding relationships with municipal and local‑authority clients. The role focuses on increasing transaction volumes, adding services/products, and driving transaction growth within existing contracts. **Expectations:** - Achieve departmental targets in transaction volume, contraction reduction, and product upsell. - Maintain profitable contract renewal and expansion. - Deliver quarterly and annual performance reports. - Adhere to defined budgets, forecasts, and reporting requirements. **Key Responsibilities:** - Renew and extend client contracts under profitable terms. - Build and sustain high‑quality relationships with municipal decision‑makers. - Upsell additional services and products to existing clients. - Contact clients monthly or quarterly via email or telephone; perform annual visits per client type. - Prepare client reports, annual reviews, and surveys. - Drive increased transaction counts per local authority. - Support marketing in creating presentations and case studies. - Update Salesforce and other sales tools daily; maintain meeting notes and action items. - Develop strategic action plans with quarterly metrics. - Collaborate with Customer Support, Projects, and Marketing to resolve client issues and enhance service adoption. - Monitor market developments, competitor activity, and share insights internally. - Assist in budget forecasting and preparation of senior‑level reports. - Participate in process improvement initiatives for client management. - Undertake ad‑hoc tasks as directed. **Required Skills:** - Native French speaker; fluent in English. - 1+ year experience in business‑to‑administration, payments, parking, or mobility. - Knowledge of French municipal politics and culture. - Strong communication, relationship‑building, and negotiation skills. - Self‑motivated, proactive, and results‑oriented. - Comfortable with 30% travel; personal transportation required. **Required Education & Certifications:** - Minimum Bachelor’s (Bac +3) degree in business, marketing, public administration, or related field. - No visa sponsorship. ---

Boulogne-billancourt, France

On site

Fresher

21-11-2025

Company Name

PayByPhone

Job Title

Global Director, Customer Experience (CX) & Support

Job Description

Job Title: Global Director, Customer Experience (CX) & Support Role Summary: Lead the definition, execution, and continuous evolution of PayByPhone’s global customer experience and support strategy, ensuring consistent, scalable, and high‑performing service across all markets through data‑driven insights, AI technology, and integrated platform management. Expectations: - Deliver measurable improvements in CSAT, SLA, and cost‑to‑serve. - Expand and optimise a best‑in‑class CX function that supports business growth and brand promise. - Integrate AI, automation, and proactive service models to drive efficiency and customer outcomes. Key Responsibilities: 1. Define and execute a global CX and support strategy aligned with corporate objectives. 2. Build and maintain a scalable global operating model ensuring consistent quality across regions. 3. Lead data‑led CX frameworks, harness customer analytics, voice‑of‑customer insights, and operational intelligence. 4. Champion AI, automation, and intelligent routing solutions for resolution quality and speed. 5. Own the CX technology roadmap; oversee CRM, ticketing, knowledge management, self‑service, and omnichannel platforms. 6. Partner with Product, Engineering, and IT to implement and optimize CX systems, ensuring seamless integration with the PayByPhone ecosystem. 7. Govern global BPO and outsourced support partners, establishing service delivery, quality, and compliance frameworks. 8. Direct regional CX teams, define KPI measurement (CSAT, SLA, cost‑to‑serve), and provide executive reporting for decision‑making. 9. Ensure regulatory compliance, data protection, and security across all markets. 10. Lead change initiatives, influence senior stakeholders, and maintain strategic vendor relationships. Required Skills: - Senior leadership in global CX, customer support, or service operations. - Proven experience managing end‑to‑end CX transformation programmes in fintech, payments, or mobility. - Expertise in outsourced/BPO operations, vendor management, and governance. - Strong knowledge of CX technologies: CRM, Service Cloud, Agentforce, ticketing, knowledge bases, and self‑service tools. - Advanced analytics and performance optimisation abilities. - Experience with AI/automation, intelligent routing, and proactive service models. - Executive‑level stakeholder management, communication, and influence. - Change‑leadership capability and cross‑functional collaboration. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Computer Science, or related field (or equivalent experience). - Relevant certifications in CX (e.g., CX Professional, Six Sigma Green/Black Belt) and Salesforce (Service Cloud, Agentforce) are highly desirable.

Hatfield, United kingdom

On site

28-11-2025