- Company Name
- TalentYard Ltd
- Job Title
- Operations Manager
- Job Description
-
**Job Title**
Operations Manager – Business Development Operations
**Role Summary**
Lead the end‑to‑end management of the sales and client engagement lifecycle, own the Salesforce platform as product owner, and drive operational efficiency across business development functions.
**Expectations**
- Own Salesforce as the primary CRM, ensuring full adoption across teams.
- Drive client lifecycle processes from onboarding to billing and reporting.
- Deliver training, support, and data integrity for all stakeholders.
- Collaborate with senior leadership on strategic projects and resource planning.
- Identify, recommend, and implement system and process improvements.
**Key Responsibilities**
- **Salesforce & CRM Management**
• Serve as product owner: new org setups, integrations, and optimisations.
• Provide user training, onboarding, and IT support.
• Maintain data quality; create reports, dashboards, and campaign tracking.
- **Client Engagement & Process Management**
• Manage full client lifecycle: onboarding, contracting, delivery, billing, reporting.
• Update SOWs, CRCs, mentor fee summaries, client end dates, capacity charts.
• Ensure data consistency across CRM and operational platforms.
• Refine workflows to improve efficiency, reduce duplication, and scale operations.
- **Operational Systems & Process Improvement**
• Monitor daily operations; recommend system enhancements.
• Develop tools, documentation, and training to support operational best practices.
• Act as procurement liaison; manage vendor/contract processes.
**Required Skills**
- Proven Salesforce (or equivalent CRM) product owner/administrator experience.
- Strong understanding of client lifecycle, sales operations, and business development processes.
- Project management ability with a track record of improving operational efficiency.
- Analytical mindset with attention to detail; ability to generate actionable data insights.
- Excellent written and verbal communication; comfortable delivering training and stakeholder engagement.
- Experience in procurement, legal documentation, budgeting, and event logistics preferred.
**Required Education & Certifications**
- Bachelor’s degree in Business, Management, Information Systems, or related field.
- Salesforce certifications (e.g., Administrator, Advanced Administrator, or Product Owner) highly desirable.