The Standard, London

About the Company

Housed in the former Camden Town Hall Annex in London's thriving King's Cross neighbourhood, the 1974 Brutalist building has been meticulously restored and sets the perfect stage for The Standard's first hotel outside America. The Standard, London has 266 rooms ranging from our snug Cosy Core rooms to terraced suites with outdoor bathtubs overlooking the dramatic St Pancras station. On the ground floor, you'll find Double Standard, our street-facing bar and restaurant home of our legendary burger, Aperol Spritz slushy and our Bottomless Sunday Brunch. (Don't forget to book!) Next door is The Library Lounge, where our carefully curated library pays homage to the building's original use, and, our Sounds Studio, home of our virtual culture hub, Sometimes Radio. Our 10th-floor restaurant, Decimo is back, where Chef Peter Sanchez-Iglesias' showcases his live-fire cooking surrounded by 360-degree views of London - only accessible by our iconic exterior red pill lift.

Listed Jobs

Company Name

The Standard, London

Job Title

Senior Group Sales Manager

Job Description

**Job Title:** Senior Group Sales Manager **Role Summary:** Lead and expand the high‑volume Groups (Rooms) business for a flagship 4‑star London hotel. Drive revenue, ADR, and market share by acquiring and managing large corporate, creative, luxury leisure, and agency accounts while coordinating with Sales, Revenue, Marketing, and Operations teams. **Expectations:** - Proactively grow existing and new group portfolios, focusing on high‑value and complex bookings. - Maintain accurate forecasting, pipeline health, and disciplined follow‑up. - Represent the brand at industry events, site inspections, and client entertainments, including international travel. **Key Responsibilities:** 1. Develop and execute targeted prospecting plans to secure new group business. 2. Manage end‑to‑end sales cycle: enquiry → negotiation → contracting → post‑departure follow‑up. 3. Build and nurture relationships with corporate bookers, TMCs, DMCs, agencies, and production companies. 4. Collaborate with Revenue, Marketing, and Operations to align pricing, segmentation, and guest experience strategies. 5. Generate monthly sales reports and contribute to commercial planning. 6. Ensure seamless handover to Events and Operations teams, maintaining guest satisfaction and repeat business. **Required Skills:** - 5+ years in senior Group Sales within the 4‑5 star London market. - Proven success managing large, multi‑day or multi‑room group contracts. - Strong business development and negotiation capabilities. - Knowledge of the London Groups market across corporate, fashion, creative, agency, and luxury leisure segments. - Ability to generate new revenue and maintain robust pipeline. - Excellent communication, relationship‑building, and networking skills. - Commercial acumen: interpret market data, booking pace, and forecast accurately. - Proficiency with Opera PMS, CRM systems, RFP platforms (Envision experience a plus). **Required Education & Certifications:** - Bachelor’s degree in Hospitality Management, Business, or a related field. - Relevant sales or hospitality certifications preferred (e.g., Certified Hospitality Sales Professional).

London, United kingdom

On site

Senior

16-02-2026

Company Name

The Standard, London

Job Title

Bell & Door Assistant

Job Description

**Job Title:** Bell & Door Assistant **Role Summary:** Provide exceptional front‑office service to guests, facilitating seamless arrivals, departures, and luggage handling. Act as the first point of contact, delivering personalized hospitality and comprehensive support throughout the guest stay. **Expectations:** - Deliver high‑level, friendly, and professional service in a fast‑paced, high‑volume environment. - Demonstrate proactive engagement, anticipate guest needs, and exceed expectations. - Maintain accurate records of guest requests and ensure timely completion of all duties. - Uphold brand standards, maintain a positive image, and represent the establishment proudly. - Display flexibility with shift work, including nights and occasional overtime. **Key Responsibilities:** - Greet guests, manage front‑office queue, and provide timely assistance with luggage, keys, and access to facilities. - Offer accurate information on hotel services, local attractions, and transport options (e.g., Knowcross, biking, walking routes). - Coordinate with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled. - Handle guest complaints, resolve issues promptly, and escalate when necessary. - Assist with check‑in and check‑out processes, including payment handling and receipt issuance. - Maintain cleanliness and safety of the reception area, elevators, and lobby. - Manage any unexpected situations, such as lost items, itinerary changes, or emergency evacuations. - Participate in ongoing training to stay current with systems and procedures. **Required Skills:** - Strong customer‑service orientation; excellent verbal communication in English (additional languages preferred). - Ability to engage guests from diverse backgrounds with warmth and confidence. - Multitasking and prioritization under pressure. - Basic math for handling payments and inventory controls. - Familiarity with hotel booking and management software (e.g., Knowcross); self‑learner for new systems. - Physical stamina for standing, lifting up to 25 kg, and operating lifts and luggage carts. - Professional appearance and demeanor, representing brand values at all times. **Required Education & Certifications:** - Minimum of high‑school diploma or equivalent. - Prior experience as a bell person, luggage porter, or doorperson is highly preferred. - Hospitality or customer‑service training certificates (e.g., CIPD, IHTNS) considered an advantage. - UK work‑right evidence required.

London, United kingdom

On site

01-03-2026