QuidelOrtho

About the Company

> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19. For decades, our precision and accuracy have guided clinicians and lab technicians in the moments that matter most. > Continuing our legacy in diagnostics Our portfolio serves the entire healthcare continuum: from high-volume, high-complexity hospitals and labs to point-of-care, retail and over-the-counter markets. This enables us to continue our legacy of diagnostics in an ever-changing environment where we're passionately pursuing the unknown to advance diagnostic science and care. > Raising the bar in diagnostic care Ranked among the world's largest in vitro diagnostics (IVD) providers, we're building on more than 120 years of collective experience and innovation. We combine industry-leading expertise in immunoassay and molecular testing with a global footprint in point-of-care settings, clinical labs and transfusion medicine to advance critical diagnostic solutions at scale. > Powering a healthier future for all Inspired by a spirit of service, QuidelOrtho is committed to enhancing the wellbeing of people worldwide and happy in the knowledge we are making a difference. To contact us, please visit https://www.quidelortho.com/global/en/contact-us. For career opportunities, please visit: https://careers.quidelortho.com/global/en. #QuidelOrtho #BetterTogether #PowerUpLabs #HealthierFuture #DiagnosticFrontier #AdvancingScience #TalentNetwork

Listed Jobs

Company Name

QuidelOrtho

Job Title

Technical Support Specialist 1

Job Description

**Job Title:** Technical Support Specialist 1 **Role Summary** Deliver technical support for diagnostic products via phone, email, or chat to medical professionals and end-users, resolving product-related inquiries, and escalating complex issues. Focus on maintaining customer satisfaction through efficient problem-solving and compliance with quality standards. **Expectations** - Provide support during core hours (Monday-Friday, 9:00 AM–5:30 PM ET) with flexibility to work holidays, weekends, and overtime as required. - Handle sensitive or confidential information with discretion. - Collaborate with global teams and adapt to fast-paced, time-sensitive project demands. **Key Responsibilities** - Address technical inquiries related to instruments, printers, LIS (laboratory information systems), and assays. - Diagnose root causes of technical issues and implement solutions to ensure product compliance and performance. - Log all customer interactions, complaints, and follow-ups in alignment with cGMP, quality systems, and SOP requirements. - Actively seek continuous quality improvement opportunities. - Conduct peer training and support cross-departmental collaboration for process efficiency. **Required Skills** - Strong communication (written/verbal) with professional phone etiquette. - Basic understanding of diagnostic technology, medical workflows, or mechanical systems. - Ability to interpret technical data, identify solutions, and document processes accurately. - Proficiency in MS Office and adaptability to learn new software. - Time management and organizational skills to prioritize tasks under pressure. - Attention to detail and ownership of assigned responsibilities. **Required Education & Certifications** - Associate’s degree (AAS) in Engineering/Information Technology *or* Bachelor’s degree in Life Sciences/STEM *or* certification in Medical Laboratory Science/Information Systems *or* High School diploma with 2+ years of equivalent technical support experience. - Call center or technical support experience preferred. - Bi-lingual capabilities (additional language) are advantageous.

Rochester, United states

On site

Junior

16-10-2025

Company Name

QuidelOrtho

Job Title

Account Manager - Belgium (Wallonia, Brussels & Luxembourg)

Job Description

**Job Title** Account Manager – Belgium (Wallonia, Brussels & Luxembourg) **Role Summary** Account Manager responsible for driving growth of QuidelOrtho’s core laboratory and point‑of‑care businesses within the designated Belgian market. The role combines client relationship management, consultative selling, tender support and strategic expansion with internal collaboration across sales and technical teams. **Expectations** - Deliver measurable revenue growth and achieve targets set in the business plan. - Maintain and deepen relationships with existing customers while actively prospecting new accounts. - Operate with a high level of resilience, initiative and a “hunter” mindset to seize opportunities. - Ensure excellent customer experience throughout the sales cycle. **Key Responsibilities** - Grow core lab and POC accounts through strategic planning and execution. - Conduct consultative selling: present products, demonstrate value, and tailor solutions. - Provide tender support: prepare tender proposals, perform pricing calculations, and coordinate submissions. - Collaborate with Laboratory Specialists and Field Engineers to deliver integrated solutions. - Manage Salesforce CRM: maintain accurate data, forecast sales, and report results. - Share best practices and knowledge within the team to drive collective success. - Travel regionally as required for client visits, product demos and internal meetings. **Required Skills** - Proven account management or sales experience in a scientific/healthcare or diagnostic environment. - Strong background in core laboratory sales and tender processes. - Hunter‑type, results‑oriented attitude with high resilience and adaptability. - Excellent communication, negotiation and presentation skills. - Fluent in French; high proficiency in English; basic Dutch preferred but not mandatory. - Self‑motivated, proactive, and capable of working independently. **Required Education & Certifications** - Bachelor’s degree (or equivalent) in biology, diagnostics, healthcare, medical technologies or related field. - Relevant certifications in sales, account management or scientific disciplines are a plus but not required.

Belgium

On site

25-11-2025