On Call Security

About the Company

OnCall Security delivers easy, effective, and affordable home protection across the UK. Our standout Essentials security system includes: - Our OnCall Pro Series control panel - Motion sensor, door contact, and deterrent wall plaque - One year of monitoring, servicing, and maintenance for just PS29.99 - Free professional installation, saving you PS199 Our UK-wide team of friendly engineers ensures complete setup and hands-on guidance in under an hour. From Wi-Fi cameras and pet-friendly motion sensors to smoke detectors and solar-powered external alarms, we integrate smart technology with round-the-clock monitoring--all managed easily via our app. Whether you're just exploring options, need a quote, or want advice tailored to your home, our service is responsive, personal, and fully supportive every step of the way.

Listed Jobs

Company Name

On Call Security

Job Title

Client Engagement Executive

Job Description

Job Title: Client Engagement Executive Role Summary: Serve as the first contact for new customer enquiries, qualifying needs and directing prospects to the appropriate sales channels while ensuring a seamless, brand‑aligned customer experience. Expectations: - Handle inbound calls and online enquiries with swift, professional responses. - Accurately qualify customer interest in security solutions and manage data in the CRM. - Facilitate the handoff to telesales or schedule appointments with field sales agents. - Maintain a high standard of customer service that reflects the company's brand. Key Responsibilities: - Respond promptly and professionally to all inbound calls and online enquiries. - Qualify customer needs and gauge interest in security solutions. - Divert qualified calls to the telesales team or book field sales appointments as appropriate. - Record and manage all customer interactions in HubSpot, ensuring data accuracy and completeness. - Deliver a smooth, brand‑consistent experience for each prospect. Required Skills: - Excellent verbal communication and active listening abilities. - Quick rapport‑building with callers and visitors. - Prior experience in customer engagement, call handling, or telesales support (preferred). - Strong organisational skills and meticulous attention to detail. - Proficiency in CRM usage and customer data management. Required Education & Certifications: - High school diploma or equivalent; any additional certification in customer service or sales is advantageous.

Ellesmere port, United kingdom

On site

03-10-2025