Ontario Dental Association

www.oda.ca

1 Job

104 Employees

About the Company

The Ontario Dental Association (ODA) has been the voluntary professional association for dentists in Ontario since 1867. Today, we represent more than 10,000, or nine in 10, dentists across the province. The ODA is Ontario's primary source of information on oral health and the dental profession. Through inspired leadership, the Ontario Dental Association advocates for its members, promotes optimal oral health and supports successful professional lives and general well-being. To achieve this, we promote the highest standards of dental care, work with governments, the private sector and other health-care professionals, advocate on public policies that affect the practice of dentistry and the oral health of people in Ontario, raise public awareness of how important oral hygiene is and its connection to overall health, and provide our member-dentists with programs, services and products to support their role as leaders of the oral health care team.

Listed Jobs

Company Name: Ontario Dental Association
Job Title: Specialist, Member Services Experience
Job Description: **Job Title** Specialist, Member Services Experience **Role Summary** Responsible for improving operational efficiency, system optimization, and reporting for a member services team. Acts as backup for contact centre during peak times and supports cross‑departmental projects, ensuring smooth member experience and data‑driven insights. **Expectations** - Deliver process improvements and automation initiatives. - Produce timely operational reports and insights. - Provide backup contact‑centre support during coverage needs or peak periods. - Coordinate cross‑team projects, track progress, and manage risks. **Key Responsibilities** - Document, analyze, and redesign operational workflows to enhance member service efficiency. - Lead automation and system enhancement projects (e.g., CRM enhancements). - Produce and analyze reports on contact centre performance, member interactions, and program usage. - Collaborate with analysts to identify trends and recommend service improvements. - Support integration and coordination of cross‑departmental initiatives. - Track project milestones, flag risks, and communicate status updates internally. - Manage Member Discount Program tools and analytics. - Act as backup for call‑centre coverage during absences or high‑volume periods. - Respond to member inquiries and resolve issues professionally. **Required Skills** - Process mapping and continuous improvement. - Project coordination: timeline management, risk tracking, cross‑functional collaboration. - Analytical thinking and data interpretation. - Operational reporting and insight generation. - Proficiency with CRM systems (iMIS preferred). - Advanced Microsoft Office skills (Excel, Word, PowerPoint). - Strong organizational and communication abilities. - Service‑mindset and problem‑solving orientation. **Required Education & Certifications** - Post‑secondary degree in Business Administration or related field. - 3–5 years of experience in member services, operations support, or related roles. - Certifications in project management (e.g., PMP, CAPM) are advantageous but not mandatory.