Vinarchy

About the Company

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy combines Vin (the French word for wine), with Archy (from the Ancient Greek word for leadership). Together it means wine leadership. Vinarchy is one of the world's leading dedicated wine companies and home to an incredible range of global brands led by Hardys, Campo Viejo and Jacob's Creek. Our quality wines offer something for everyone, and every occasion - each bringing its own unique story to the world. Our rich brand history stretches right back to the pioneering plantings of Johann Gramp and Thomas Hardy in the 1840s and 50s. Today, we craft wines in Australia, New Zealand, Spain and South Africa, with our global sourcing footprint also spanning premium grape growing regions in Italy, Argentina, France, the United States and Chile. We are proud to share our wines in almost every corner of the world. We will redefine wine by meeting the fast-changing needs of our consumers with new formats, innovative products and experiences that welcome all into wine for moments of celebration and connection. Vinarchy is a place where passionate people can do their very best work, break new ground and redefine the industry they love.

Listed Jobs

Company Name

Vinarchy

Job Title

Customer Relationship Manager

Job Description

**Job Title:** Customer Relationship Manager **Role Summary:** Fixed-term 12-month contract to manage customer relationships across supply chain operations, ensuring high service levels and strategic collaboration with suppliers and retailers. **Expectations:** - Serve as central contact for assigned customers, optimizing service levels and addressing supply chain challenges. - Coordinate with Customer Service, Demand Planners, and Warehouse teams to maintain operational efficiency. - Drive continuity in customer service delivery using real-time data and proactive communication. **Key Responsibilities:** 1. Maintain daily/weekly/monthly liaison with customers to resolve logistical issues and improve on-shelf availability. 2. Monitor and report adherence to Supply Chain Service Level Agreements for assigned accounts. 3. Collaborate with stakeholders to implement solutions for optimizing sales and product availability. 4. Facilitate strategic discussions on supply chain improvements for long-term customer partnerships. **Required Skills:** - Proven expertise in supply chain management, demand planning, and customer collaboration. - Proficiency in Microsoft Office (Excel, Word, PowerPoint). - Familiarity with FMCG/retail operations and supplier ordering systems. - Analytical problem-solving and stakeholder communication abilities. **Required Education & Certifications:** - No specific educational qualifications or certifications required. - Minimum of [X years] related work experience in supply chain, logistics, or customer service (implied by "Proven track record" in original ad).

Bristol, United kingdom

Hybrid

06-10-2025