Synlab

About the Company

At SYNLAB, we provide laboratory, diagnostic and advisory services to a diverse range of sectors, from healthcare, wellness and veterinary, to food, family law and transport. We carry out over 25 million tests every year and employ more than 1,300 people across the UK and Ireland. We pride ourselves on the positive difference we make to people, animals, the environment, workplaces and other consumers by providing reliable, effective and timely diagnostic information. Our extensive network of laboratories offers thousands of different types of tests. These include routine blood, toxicology, food, fuel, water and soil analysis through to cutting edge molecular and genetic testing. At SYNLAB, we are committed to advancing scientific and clinical practice through innovation, research and development. All our laboratories comply with industry standards and hold the accreditations relevant to their field of work. We are proud to work with the NHS through a number of hospital partnerships. These combine clinical excellence with the very best in innovation and transformation. SYNLAB's involvement has enabled the NHS to realise a number of benefits, such as major improvements to patient services, better value for money and access to state-of-the-art laboratories and diagnostic services. SYNLAB UK & Ireland is part of SYNLAB Group, Europe's leading medical diagnostic services provider.

Listed Jobs

Company Name

Synlab

Job Title

IT Assistant/1st Line IT Support Technician

Job Description

**Job Title:** IT Assistant / 1st Line IT Support Technician **Role Summary:** Provide first‑line technical support for laboratory information systems, LIMS, and associated hardware/software across multiple pathology sites. Analyse, prioritize, and resolve user‑reported IT issues, ensure timely adherence to service level agreements, and deliver user guidance and training to maintain reliable healthcare operations. **Expectations:** - Systematically log and prioritize all IT incidents. - Resolve issues within agreed timeframes or escalate to 2nd‑line specialists. - Offer clear, non‑technical explanations and training to end‑users. - Travel between hub and satellite labs as required. - Operate effectively under pressure while maintaining a professional, courteous demeanor. **Key Responsibilities:** - First‑line support for Laboratory Information Management Systems (LIMS) and all pathology IT hardware/software. - Diagnose, troubleshoot, and resolve technical problems or escalate appropriately. - Record incidents, actions taken, and resolutions in the service desk system. - Provide user training and documentation on system use and best practices. - Collaborate with the Pathology IT team to ensure consistent, high‑quality service delivery. - Participate in on‑call or flexible work schedules to meet service demands. - Assist with equipment handling, setup, and relocation (e.g., printers, monitors). **Required Skills:** - Strong analytical and logical problem‑solving abilities. - Excellent written and verbal communication; ability to explain technical concepts to non‑technical staff. - Customer‑service orientation with proven interpersonal skills. - Proficiency with Microsoft Office applications and general PC hardware/software troubleshooting. - Ability to prioritize conflicting tasks and manage deadlines. - Good physical fitness for equipment handling. - Self‑motivated, initiative‑driven, and effective team collaborator. - Tact, diplomacy, and empathy in user interactions. **Required Education & Certifications:** - GCSE Mathematics and English (minimum grade 5 / C). - Level 2 IT qualification (e.g., ECDL) or equivalent. - Evidence of further education (e.g., A‑levels, vocational qualifications, or relevant diplomas).

Bathpool, United kingdom

On site

11-10-2025