Incisive Ltd

About the Company

We are a strategic communications, marketing, brand and public affairs firm that delivers business solutions to clients through our unique approach. Our work is driven by data, research, and smart analytics, but that's just the beginning of our process. We are thought-partners who actively listen to our clients and offer candid, sometimes unexpected counsel and insights. We believe in collaborating with our clients to develop solutions that lead to other, better possibilities and opportunities. We will always do what is right for our partners and their customers, employees and stakeholders. Our INCISIVE team has a long track record of earning trust through hard work and integrity. We are in the business of unleashing the full potential of our clients through candid counsel, strong relationships and purposeful actions.

Listed Jobs

Company Name

Incisive Ltd

Job Title

Desktop Support

Job Description

**Job Title:** Desktop Support Analyst **Role Summary** Second-line technical support role focused on resolving complex desktop, network, and device issues in an enterprise environment. **Expectations** 3+ years of professional hands-on technical support experience required. Full-time on-site presence mandatory. **Key Responsibilities** - Troubleshoot Windows/macOS imaging solutions and manage Windows endpoints. - Administer user accounts, groups, and access permissions via Microsoft Active Directory. - Diagnose and resolve LAN/WAN, DNS, TCP/IP, Wi-Fi, and remote access (Citrix) connectivity issues. - Provide printing solutions and mobile device (iOS/Android) troubleshooting. - Coordinate vendor/supplier management and infrastructure services installations. - Track hardware assets using management systems. - Onboard/offboard employees: configure equipment, accounts, and technology access. - Deliver remote server and network device support. **Required Skills** - Windows/macOS endpoint management - Microsoft Active Directory administration - Network connectivity troubleshooting (LAN/WiFi, DNS, TCP/IP) - Remote access technologies (Citrix) - Printing solutions and mobile device troubleshooting - Vendor coordination and asset tracking - Server/network remote support **Required Education & Certifications** High school diploma or equivalent with 3+ years of professional technical support experience.

London, United kingdom

On site

Junior

21-10-2025