- Company Name
- Rogers Sports & Media
- Job Title
- Application Specialist
- Job Description
-
Job Title: Application Specialist
Role Summary: Manage and optimize enterprise applications for a media organization, ensuring reliable, secure operation and alignment with business objectives.
Expectations: Deliver day‑to‑day application support, configuration, and improvement while collaborating with business stakeholders, IT teams, and vendors. Maintain high availability, proactive monitoring, and compliance with security standards.
Key Responsibilities:
• Operate daily application tasks: incidents, service requests, user provisioning, access reviews, license management.
• Provide Level 1/2 software support: debug errors, root‑cause analysis.
• Monitor performance metrics, implement alerts, and drive reliability improvements.
• Configure platform settings, workflows, roles, integrations, and monitor job logs.
• Coordinate release, regression, UAT, and deployment documentation; maintain runbooks and SOPs.
• Engage with vendors on escalations, roadmap alignment, and requirement prioritization.
• Enforce access controls, data protection, and audit readiness.
• Identify automation opportunities to streamline processes and reduce manual effort.
• Create and maintain knowledge base articles and deliver user training.
Required Skills:
• 1–3 years in helpdesk, IT, or application support/admin.
• Experience with enterprise apps (M365, ServiceNow, Jira) preferred.
• Basic Linux/Unix, Windows Server, monitoring tools knowledge.
• SQL/Excel, JSON/CSV, and ETL tooling familiarity.
• Strong analytical, problem‑solving, and customer‑service orientation.
• Excellent stakeholder communication, documentation, and change‑management.
• Awareness of access control, audit, and data‑protection practices.
• Salesforce experience is a plus.
Required Education & Certifications:
• Bachelor’s degree in Computer Science, IT, or related field.
• Relevant IT certifications (e.g., Microsoft Certified: Azure Administrator, ServiceNow Certified System Administrator) are advantageous.