Total IT Global

About the Company

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Total IT Global’s 2200+ certified technical experts and best-in-class technologies and partners, deliver services across 29,000+ locations, in 128 countries. Our near-shore warehouses deliver spares and parts, and provide on-demand, custom clearance services required to manage diverse, and multi-cultural userbases, across geographies, in multiple time zones. Whether it is Warehouse as a Service (WHaaS), Xperian range of solutions, Procurement as a Service, or any other solution-based or standalone service, a single contract manages everything, end-to-end. This not only delivers substantial savings for your enterprise, but also enhances agility and User Experience, enabling you to focus and invest in strategic business goals.

Listed Jobs

Company Name

Total IT Global

Job Title

Desktop Support Specialist

Job Description

**Job Title** Desktop Support Specialist **Role Summary** Provide end‑to‑end desktop, server, and network support for users across EMEA offices and remote sites. Deploy and maintain hardware, network kits, AV solutions, and streaming infrastructure while ensuring security, compliance, and optimal performance. Coordinate projects, manage vendors, and collaborate with cross‑functional teams to implement efficient IT solutions. **Expectations** - 3+ years of IT support experience, preferably in a corporate or managed services environment. - Fluency in English (required) and French (preferred). - Ability to work independently and as part of geographically distributed teams. - Strong problem‑solving and communication skills. **Key Responsibilities** - Deploy, configure, and troubleshoot desktop systems, network kits, and AV solutions for EMEA sites. - Manage and support server migration and transition projects with minimal downtime. - Conduct link redundancy tests and validate failover mechanisms. - Ensure desktop compliance with security policies; respond to alerts and perform virus scans. - Maintain asset database and update records for all supported sites. - Identify and recommend optimization opportunities for mobile platforms and network services. - Liaise with infrastructure managers, data centre teams, network, infosec, and infrastructure towers. - Manage relationships with local network providers (e.g., Swisscom, Canon). **Required Skills** - Technical proficiency in server infrastructure, network architecture, and desktop deployment. - Project coordination across multiple regions. - Troubleshooting, risk assessment, and compliance enforcement. - Excellent written and verbal communication. - Detail‑oriented documentation and asset management. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - CompTIA A+ or Microsoft Certified Desktop Support Engineer (MCDSE) preferred.

Paris, France

On site

13-11-2025