- Company Name
- Premier Recruitment Group Limited
- Job Title
- IT Support Administrator
- Job Description
-
**Job Title:** IT Support Administrator
**Role Summary:**
Provides on‑site technical support to end‑users, maintains hardware and software assets, and ensures the stability and security of the organization’s IT environment. Acts as a primary point of contact for troubleshooting, incident resolution, and service requests while contributing to continuous improvement of support processes.
**Expectations:**
- Deliver prompt, professional assistance and resolve incidents within agreed service levels.
- Maintain accurate documentation of configurations, procedures, and support activities.
- Collaborate with other IT teams to implement upgrades, patches, and projects.
- Uphold security policies and data protection standards.
**Key Responsibilities:**
- Provide first‑ and second‑line support for desktops, laptops, printers, mobile devices, and peripherals.
- Diagnose and resolve hardware, software, network, and application issues.
- Install, configure, and update operating systems, applications, and security patches.
- Manage user accounts, access rights, and email/mailbox administration.
- Log, track, and close tickets using a ticketing system (e.g., ServiceNow, Jira).
- Perform routine system monitoring, backups, and basic disaster‑recovery tasks.
- Assist with asset inventory, procurement, and lifecycle management.
- Produce and maintain support documentation, knowledge base articles, and standard operating procedures.
**Required Skills:**
- Strong troubleshooting and problem‑solving abilities.
- Proficiency with Windows (10/11) and macOS operating systems; familiarity with Linux is a plus.
- Knowledge of TCP/IP networking, VPN, Wi‑Fi, and basic switch/router configuration.
- Experience with common business applications (Microsoft 365, Office, browsers).
- Competence in using ticketing/ITSM tools and remote support utilities.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize multiple tasks.
**Required Education & Certifications:**
- Minimum: Associate degree or equivalent in Information Technology, Computer Science, or related field; Bachelor’s degree preferred.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are strongly preferred.
Maidstone, United kingdom
On site
30-01-2026