Day & Ross

www.dayross.com

1 Job

2,640 Employees

About the Company

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With more than 8,000 team members on and off the road, we offer a diversified portfolio of freight and delivery solutions, including LTL/Truckload, Dedicated Fleet Solutions, Residential, and Logistics. Whether you're shipping a couch to an online customer, making regular deliveries to your retail stores, or moving goods across the world, we've got you covered. Visit our website for the best way to contact us based on your needs: https://dayross.com/contact-us We welcome feedback and comments, but discriminatory language won't be tolerated.

Listed Jobs

Company Name: Day & Ross
Job Title: Bilingual Customer Care Representative
Job Description: **Job Title** Bilingual Customer Care Representative **Role Summary** Provide exceptional customer support in English and French for a transportation and logistics service. Handle inquiries, resolve issues, and document interactions using CRM tools while working remotely on flexible, alternating shifts. **Expectations** - Full‑time, 80% remote schedule (Monday‑Friday, 6:00 am‑7:30 pm). - Reliable high‑speed internet connection. **Key Responsibilities** - Respond professionally to customer inquiries, concerns, and issues. - Deliver clear, accurate information on services, processes, and policies. - Resolve problems promptly and ensure customer satisfaction. - Escalate unresolved or complex cases to appropriate teams or leaders. - Log all interactions and follow‑up actions accurately in CRM systems. - Maintain organized, up‑to‑date records of customer communications. **Required Skills** - Fluency in English and French (written and verbal). - Minimum 1 year of customer service or call center experience. - Proficiency with Microsoft Office (Word, Excel, Outlook). - Experience with CRM platforms (Salesforce or equivalent). - Ability to work independently, manage time, and stay organized. - Strong communication, interpersonal skills, and attention to detail. **Required Education & Certifications** - High school diploma (minimum). - Post‑secondary education in business or a related field is an asset. - No mandatory certifications required; familiarity with logistics terminology is advantageous.