- Company Name
- Acuity, Inc.
- Job Title
- ServiceNow ITSM Senior Developer
- Job Description
-
**Job Title:** ServiceNow ITSM Senior Developer
**Role Summary**
Lead the design, configuration, and optimization of enterprise ServiceNow solutions across ITSM, ITOM, and CMDB modules. Deliver scalable, compliant, and automation-driven systems to enhance operational efficiency and align with agency objectives.
**Expectations**
5+ years in enterprise ServiceNow development, 2+ years in ITSM/ITOM configurations, and experience in federal environments. Must demonstrate expertise in CMDB, Agile methodologies, and stakeholder communication to translate business needs into technical solutions.
**Key Responsibilities**
- Configure and engineer ServiceNow ITSM/ITOM/CMDB modules (Discovery, Service Mapping, Event Management, CI workflows).
- Develop automation with Flow Designer, Business Rules, Script Includes, and UI Policies to improve efficiency and user experience.
- Customize Service Portal components using Bootstrap, AngularJS, and core ServiceNow technologies with accessibility compliance.
- Integrate third-party systems via REST/SOAP, MID Server, ensuring robust data validation and error handling.
- Maintain CMDB integrity through reconciliation, transform maps, dependency mapping, and automated discovery.
- Enforce configuration governance across environments, manage version control, and ensure update set hygiene.
- Participate in Agile ceremonies, refine backlogs, and deliver tested, production-ready features in sprints.
- Conduct stakeholder workshops, translate requirements into technical specs, and mentor junior developers.
- Serve as a technical SME for platform strategy, code reviews, and compliance with agency goals.
**Required Skills**
- Proficiency in ServiceNow development: JavaScript, REST/SOAP APIs, XML, HTML/CSS.
- Expertise in CMDB architecture (CI classes, discovery patterns, reconciliation rules, dependency mapping).
- Advanced workflow design for incident/change/escalation processes.
- Hands-on experience with business rules, Flow Designer, UI/UX optimization.
- Agile delivery (scrum, sprint planning, backlog grooming).
- Stakeholder communication, technical documentation, and platform演示 skills.
**Required Education & Certifications**
Bachelor’s degree in Computer Science, Information Systems, or related technical field. Equivalent experience accepted. No certifications required but federal compliance experience preferred.