SynergyLoft

www.synergyloft.com

2 Jobs

11 Employees

About the Company

More than an IT consulting firm--your strategic partner. Our custom IT solutions save millions, consistently outperforming the Big 4 in cost efficiency and service quality. Based in Edmonton, Alberta, SynergyLoft delivers thought leadership, cost-saving solutions, elite IT talent, and complete transparency. With decades of experience in government, healthcare, and the private sector, we know how to tackle complex IT challenges and drive real results. Proven Success: High Retention, High Renewal, High Performance We specialize in: Digital transformation - Seamless modernization and integration System integration - Optimizing operations for efficiency Elite IT talent - Connecting organizations with top-tier professionals Long-term IT strategy - Scalable solutions to future-proof businesses We've faced the same challenges our clients do. That's why we provide business-critical solutions that create lasting impact--for organizations seeking IT excellence and consultants looking for meaningful opportunities. Win. Win. Win. A Formula for Success. A win for your team, your bottom line, and your long-term growth. Book a Comprehensive IT Assessment: synergyloft.com/it-assessment

Listed Jobs

Company Name: SynergyLoft
Job Title: Test Analyst
Job Description: Job title: Test Analyst (Intermediate) Role Summary: Responsible for designing, executing, and managing comprehensive test activities for an enterprise‑wide ERP transformation project. Ensures that test coverage aligns with business requirements, evaluates test results, and facilitates defect resolution across finance, supply chain, and HR modules. Expactations: - Minimum 5 years of software testing experience in a matrix‑based application environment. - Proven track record in end‑to‑end QA, defect life cycle, and Agile practices. - Expertise in test planning, execution, automation, and data integrity. - Experience with SAP applications, REST API testing (Postman), JavaScript test scripts, and integration testing. - Ability to communicate test findings and drive process improvement. Key Responsibilities: - Review business requirements and design specifications to define test scope. - Develop and maintain test plans, cases, and data for unit, integration, system, regression, and user acceptance testing. - Execute manual and automated tests, log results, and track metrics in JIRA and Azure DevOps. - Design and run Postman JavaScript test scripts for integration APIs. - Conduct smoke, unit, system, integration, regression, and UAT testing for web and SAP interfaces. - Analyze execution errors, recover, and recommend corrective actions. - Track test status, statistics, and provide regular updates to project stakeholders. - Support team members in defect analysis and resolution. Required Skills: - Manual and automated testing expertise. - Postman (REST API testing and JavaScript scripting). - SAP and SAP interface testing. - JIRA and Azure DevOps proficiency. - SQL scripting and MS SQL Server. - Data integrity and test data management. - Agile methodology. Required Education & Certifications: - Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field. - Relevant testing certifications (e.g., ISTQB Foundation/Advanced, CSTE) preferred.

Company Name: SynergyLoft
Job Title: Business Intelligence Analyst
Job Description: **Job Title** Business Intelligence Analyst **Role Summary** Develop, manage, and enhance contact‑centre reporting solutions using Power BI and Azure analytics. Lead the design and rollout of a workforce insights dashboard that integrates HCM and CCaaS data, ensuring high data quality, governance, and user adoption across the ministry’s 80+ contact centres. **Expactations** - Minimum 5 years of end‑to‑end BI experience, including Power BI development, DAX, and advanced analytics. - Proven track record of delivering dashboards that blend complex data sets with actionable insights. - Strong knowledge of contact‑centre SaaS systems and client interaction analytics. - Ability to translate business requirements into technical specifications and maintain traceable documentation. - Commitment to data governance, security, and privacy standards. **Key Responsibilities** - Design, prototype, test, and launch a Power BI workforce insights dashboard integrating HCM metrics. - Collaborate with cross‑functional teams (technical & non‑technical) to align on business objectives and reporting needs. - Document business and technical requirements, ensuring traceability and transparency. - Create and deliver training materials and sessions for internal stakeholders to maximize dashboard usage. - Identify, document, and mitigate project risks, issues, and dependencies. - Manage project deliverables, timelines, and action items; provide regular status updates to stakeholders. - Present findings and visualisations in clear, concise formats suitable for both technical and non‑technical audiences. - Enforce data governance and quality practices, and ensure compliance with data security and privacy guidelines. **Required Skills** - Power BI (desktop, report server, service) development, including advanced DAX (measures, calculated columns, time‑intelligence). - Azure analytics tools (Azure Data Factory, Synapse, Analysis Services) experience. - Data modelling: dimensional and relational database design, SSAS, PowerView, Microsoft SQL Reporting. - Experience with large, complex datasets for trend analysis, predictive analytics, and forecasting. - Familiarity with contact‑centre as a service (CCaaS) solutions and client interaction data. - Strong stakeholder engagement, communication, and presentation skills. - Knowledge of data governance, security, and privacy best practices. **Required Education & Certifications** - Post‑secondary degree, diploma, or certificate in Computer Science, Information Systems, or a related field. - No specific certifications required; experience is the primary qualification.