Optix

www.optixapp.com

3 Jobs

34 Employees

About the Company

Optix is on a mission to empower the people behind coworking and flex spaces to thrive. We provide workspace operators with a beautifully designed platform that streamlines day-to-day operations and automates time-intensive workflows--freeing teams to focus on what matters most: community, hospitality, and growth. With end-to-end automation and best-in-class user experience, Optix enables teams to do more with less--saving up to 80% of their time, while enhancing the experience for every member who walks through their doors. From single-location operators to multi-city brands, our partners are scaling faster and smarter: - KoWorks runs 3 locations with a single employee while building a vibrant, connected community. - Groundswell grew their community 10x by automating over 4,000 bookings. - KWENCH Coworking sped up onboarding by 75%, scaling with ease while delivering personalized experiences. At Optix, we believe the future of flexible work is human-first, tech-powered, and built on exceptional experiences--for both operators and the communities they serve.

Listed Jobs

Company Name: Optix
Job Title: Account Executive
Job Description: **Job title:** Account Executive **Role Summary:** Drive revenue growth for a B2B SaaS platform serving coworking and flex‑space operators by managing the full sales cycle. Consult clients, tailor demos, and close deals while shaping sales strategy and playbooks for a fast‑growing startup. **Expectations:** - 2+ years as an Account Executive in B2B SaaS, consistently exceeding sales targets. - Proven consultative, solution‑based selling proficiency. - Strong verbal, written, and presentation communication. - Self‑motivated, ambitious, detail‑oriented, and willing to challenge norms. - Comfortable working with international leads and collaborating across sales, marketing, product, and CS. **Key Responsibilities:** - Prospect new business via outbound outreach (email, LinkedIn, calls, video). - Qualify inbound leads, run discovery calls to diagnose pain points. - Deliver tailored virtual product demos that secure commitments. - Manage the entire sales funnel, keeping pipeline healthy and CRM data accurate. - Use HubSpot (or similar) to orchestrate outreach, track interactions, and drive conversion. - Partner with Marketing, Product, and Customer Success to refine the customer journey and messaging. - Provide customer insights to improve outreach strategies and overall sales effectiveness. - Maintain a disciplined, process‑driven approach to ensure no opportunities slip through. **Required Skills:** - B2B SaaS sales experience with a track record of meeting/exceeding quotas. - Consultative selling mindset and empathy for customer needs. - Excellent communication, simplified complex concepts, and persuasive storytelling. - Technical aptitude: confident leading software demos, virtual presentations, and adapting demos to buyer personas. - CRM proficiency (HubSpot preferred) and data‑driven pipeline management. - Adaptable, creative, and results‑oriented in a high‑velocity environment. - Competitive spirit, self‑driven, and goal‑centric. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred). - SaaS sales or customer success certifications are a plus.

Company Name: Optix
Job Title: Customer Success Associate
Job Description: Job Title: Customer Success Associate Role Summary: Acts as a product expert and primary client contact, driving adoption, retention, and expansion of the Optix SaaS platform within a portfolio of B2B customers. Expectations: • Manage a large, proactive client portfolio while delivering customer success metrics (e.g., adoption rates, retention, expansion) • Utilize AI tools to streamline support, data analysis, and customer engagement • Collaborate cross‑functionally with Technical Support, Product, and Sales to resolve issues and capture feedback • Build and maintain an accurate client interaction record and contribute to support content development. Key Responsibilities: • Serve as the main point of contact for assigned clients, building strong, long‑term relationships • Educate clients on product features, benefits, and best practices in one‑on‑one and group settings • Plan, schedule, and facilitate onboarding sessions for new clients • Proactively engage clients based on lifecycle milestones and health signals • Support client adoption of new features, ensuring achievement of critical milestones • Monitor client health, identify churn risks, and initiate retention conversations • Identify and pursue expansion opportunities, upsell and gated features • Resolve client issues in partnership with Technical Support, Product, and Sales teams • Maintain accurate CRM records of interactions, feedback, and action plans • Contribute to the development of client resources (guides, webinars, videos, help articles). Required Skills: • 3+ years in customer success, account management, or support in a technology/SaaS environment • Exceptional written and verbal communication, empathetic, concise, typo‑free • Strong client education and training ability (virtual & live) • Proactive, solutions‑oriented mindset with a focus on client value • Excellent time management, organization, and prioritization skills • Ability to work independently and collaboratively • Familiarity with customer success tools (Intercom, HubSpot) and engagement frameworks (health monitoring, churn prevention) • Experience using AI platforms (ChatGPT, Claude) or AI‑powered success tools is a plus. Required Education & Certifications: • Not specified in the job description.

Company Name: Optix
Job Title: QA Automation Engineer
Job Description: Job Title: QA Automation Engineer Role Summary: Build and lead a modern QA practice for an AI-powered SaaS platform supporting flexible workspace automation. Position includes establishing automated testing frameworks, integrating AI-assisted QA workflows, and ensuring scalability of systems as AI features become central to the product. Expectations: 5+ years in software QA with test automation experience; demonstrated ability to create/maintain unit, API, integration, and E2E test suites. Strong technical expertise in PHP/Laravel, JavaScript frameworks, API testing, and CI/CD pipeline integration. Key Responsibilities: - Design and own QA strategy, frameworks, and standards for AI-driven platform. - Develop scalable automated test suites across unit, API, integration, and E2E layers. - Implement AI-assisted QA workflows (e.g., test case generation, regression detection). - Collaborate with product/engineering teams to integrate QA into development cycles. - Identify UX, reliability, and development efficiency improvements. - Diagnose and resolve bugs, contributing code fixes when needed. Required Skills: - PHP/Laravel and modern JS frameworks (Vue, React, Angular) - REST/GraphQL API testing and integration - Automation frameworks: Cypress, Playwright, PHPUnit, Pest - CI/CD systems and Git/Linux command-line tools - Ability to design testable frameworks for complex systems - Foundational understanding of AI/ML testing concepts (prompt engineering, LLM evaluation) - Analytical problem-solving with systems-thinking approach - Cross-functional team collaboration and communication skills Required Education & Certifications: Not specified. Additional Preferences: Experience with AI testing platforms (LangChain, LlamaIndex), cloud infrastructure (AWS/GCP), or QA leadership in B2B SaaS environments.

Company Name: Optix
Job Title: Full Stack Engineer (AI Focus)
Job Description: Job title: Full Stack Engineer (AI Focus) Role Summary: Build and scale AI‑driven features for a B2B SaaS platform, integrating data pipelines, APIs, and user interfaces to automate and enhance coworking space operations. Expectations: Deliver high‑quality, testable code; adapt quickly to new AI technologies; collaborate with product and engineering teams; set and uphold best practices for AI feature development and evaluation. Key Responsibilities: - Design and implement back‑end services (PHP/Laravel, MySQL) and REST/GraphQL APIs for AI features. - Develop data pipelines, ETL processes, and integration patterns that connect AI models to existing automation workflows. - Build front‑end components that expose AI capabilities through intuitive interfaces. - Design and maintain evaluation, monitoring, and quality frameworks for AI outputs. - Work with product and technical leads to translate business requirements into technical solutions. Required Skills: - 5+ years full‑stack engineering, strong PHP/Laravel and MySQL expertise. - Proven experience building scalable back‑end systems with REST/GraphQL. - Hands‑on experience with AI APIs, prompt engineering, and model deployment. - Proficiency with Git, CI/CD, unit testing, Linux, and API integration. - Strong problem‑solving, system‑thinking, and communication abilities. - Familiarity with microservices, event‑driven architecture, and containerization preferred. - Exposure to LangChain, LlamaIndex, Pydantic or similar AI frameworks is a plus. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or related field. - Cloud platform (AWS/GCP) or AI‑related certifications are a plus.