Alloy.ai

1 Job

64 Employees

About the Company

Alloy.ai is purpose-built to help consumer goods brands sell more products, save time and solve complex supply chain challenges. With daily SKU-store level insights in Alloy.ai, brands can quickly sense problems, respond in seconds instead of days, and predict issues their competitors won't see coming. Alloy.ai is built on a cloud data platform powered by 850+ pre-built connectors that integrate point-of-sale and inventory data with supply chain data -- giving brands complete and instant visibility into demand and inventory across their network. Alloy.ai is trusted by companies ranging from the Fortune 500 to digital-natives, including Crayola, Bic, Valvoline, Bosch, Simplisafe, and Melissa & Doug. Customers routinely achieve a 35%+ reduction in out-of-stocks, a 5%+ bottom line impact, and millions of dollars in incremental orders with their retail partners.

Listed Jobs

Company Name: Alloy.ai
Job Title: Director, Client Solutions
Job Description: **Job Title:** Director, Client Solutions **Role Summary:** Lead a team driving customer value through renewals, upsells, cross-sells, and strategic account management in a SaaS environment. Oversee customer health, retention metrics, and cross-functional collaboration to align product-market strategy. **Expectations:** - Minimum 6+ years in SaaS customer success, management consulting, or equivalent. - Proven leadership experience managing teams, upskilling, and scaling customer-facing operations. - Expertise in analytical problem-solving and translating customer needs into strategic objectives. - Strong cross-functional partnership with product, marketing, and sales teams. **Key Responsibilities:** - Set strategic vision for client solutions team to maximize product adoption, gross/net retention, and customer satisfaction. - Manage 7+ Customer Success & Engagement Managers across North America, ensuring team capability to deliver measurable business value. - Own retention KPIs (gross/net retention), driving revenue growth through renewals, upsells, and cross-sells. - Sponsor executive relationships with key accounts, maintaining high-touch engagement and resolving complex challenges. - Collaborate with product to influence roadmap based on customer feedback and market insights. - Recruit, onboard, and develop team members aligned with rapid company growth. **Required Skills:** - SaaS customer success, team leadership, strategic planning, product roadmap alignment, data analytics, stakeholder management. - Proven ability to scale processes for large customer bases, with emphasis on health tracking and issue resolution. - Strong communication, negotiation, and project management skills. **Required Education & Certifications:** - Bachelor’s degree in business, engineering, or related field; MBA preferred. - Certifications in SaaS customer success, project management (e.g., PMP), or strategic consulting advantageous.