EUGENE PERMA PROFESSIONNEL

About the Company

Eugène Perma Professionnel est un acteur majeur du secteur des cosmétiques avec plus de 100 ans d'excellence en soins capillaires et coloration à destination des professionnels de la coiffure. Eugène Perma Professionnel est la filiale française du groupe de cosmétiques international ALFAPARF Milano, groupe présent dans 120 pays à travers le monde. C'est la première entreprise italienne de cosmétiques du secteur professionnel mondial avec plus de 40 années d'expertise et plus de 2800 collaborateurs.

Listed Jobs

Company Name

EUGENE PERMA PROFESSIONNEL

Job Title

GESTIONNAIRE SERVICE CLIENTS

Job Description

**Job Title** Customer Service Manager – SAP/CRM **Role Summary** Lead the end‑to‑end customer service function in a professional cosmetics business, ensuring rapid, accurate resolution of product, order, delivery, and billing inquiries. Liaise with sales, marketing, accounting, and logistics to maintain seamless operations and uphold a high‑quality client experience. **Expectations** - Deliver professional, proactive support to commercial partners and end‑customers. - Resolve complaints, returns and contract issues efficiently while maintaining compliance with company policies. - Drive continuous process improvement and KPI monitoring to enhance service delivery. **Key Responsibilities** - Handle inbound client and commercial requests via phone and e‑mail, ensuring timely, precise responses. - Process and resolve complaints, returns, renewals, credit notes and billing adjustments in coordination with Sales, Logistics and Accounting. - Create, send, track and archive commercial contracts (brands, large accounts, multi‑salon) through Salesforce and DocuSign. - Develop credit notes (RFA) in collaboration with Sales, controlling and Accounting teams. - Support client retention initiatives through personalized, high‑quality service. - Work cross‑functionally with Sales, Marketing, Accounting, and Logistics to align operational processes with client needs. - Analyse disruptions across the order–delivery–billing cycle, establish KPIs, and implement improvement actions. **Required Skills** - Expertise in SAP (SAP ECC preferred) and Salesforce; advanced Excel (pivot tables), PowerPoint and Office Suite. - Strong communication, problem‑solving, organisational and proactive service orientation. - Fluency in English (written & spoken); additional language a plus. - Ability to work independently with a focus on accuracy and timeliness. **Required Education & Certifications** - Bachelor’s or Master’s degree (Bac +4/5) in Commerce, Customer Relations, or related field. - Prior experience in customer service, order administration (ADV) or commercial support (internship/alternance acceptable).

Gennevilliers, France

On site

03-12-2025