Phyron AI

www.phyron.com

1 Job

41 Employees

About the Company

Phyron makes it easy for automotive retailers to create, publish and scale engaging vehicle content across all channels, maximizing sales and efficiency. Fully automated & always on. Trusted by over 4,000 automotive retailers in 30+ countries around the globe.

Listed Jobs

Company Name: Phyron AI
Job Title: Customer Success Manager (CSM)
Job Description: Job title: Customer Success Manager (CSM) Role Summary: Serve as the primary post‑sale advisor and advocate for clients, managing onboarding, engagement, adoption, and renewal to maximize value and retention from a SaaS automotive AI platform. Expactations: - Establish trusted relationships with new and existing key accounts. - Drive proactive account health and usage, ensuring customers achieve defined business goals. - Own renewal processes, working cross‑functionally to mitigate churn. - Continuously improve onboarding flows and engagement strategies. Key Responsibilities: - Lead end‑to‑end onboarding, delivering timely activation and training. - Provide proactive account management: regular check‑ins, usage reviews, and business alignment. - Increase feature adoption through training, nudges, and tailored support. - Monitor account health metrics (CSAT, NPS, usage dashboards). - Own renewal cycle, collaborating with Sales, Product, and Support to secure renewals. - Capture and prioritize customer feedback for product roadmap influence. - Support and coordinate campaign launches with Creative and Customer Experience teams. - Track and report key success metrics to internal stakeholders. Required Skills: - 3+ years in Customer Success, Account Management, or Client Services within SaaS/tech. - Fluent in English; professional fluency in French and Italian required; Spanish a plus. - Strong communication, relationship‑building, and listening skills. - Project management and organisational capabilities. - Proficient with CRM (Salesforce, etc.) and data dashboards. - Ability to manage multiple accounts with diverse needs. - Customer‑first mindset, proactive, curious, empathetic. Required Education & Certifications: - Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience). - Relevant certifications (e.g., Certified Customer Success Manager, CSPO) desired but not mandatory.

London, United kingdom

Hybrid

Junior

09-12-2025