Quanex UK & Ireland Hardware & Custom Solutions

About the Company

Quanex (NYSE: NX) is a global, publicly traded manufacturing company with a vision to be a leading diversified manufacturing business and a trusted partner across the building products industry. Our presence in the UK and Ireland supports two of Quanex’s global business segments: Hardware Solutions and Custom Solutions. Through our well-established brands, we deliver innovative, high-performance products that serve both residential and commercial markets. • ERA (Hardware Solutions) – A leader in the design, development, manufacture, and supply of decorative and security hardware and smartware for residential doors and windows. • Zoo Hardware (Hardware Solutions) – A specialist in architectural door hardware, offering stylish, reliable solutions primarily for commercial applications. • Access Products (Custom Solutions) – A comprehensive provider of access products for residential and commercial buildings, including roof, ceiling, wall, and floor access. Operating under the respected brands Bilco, Howe Green, and Profab, our portfolio includes roof hatches, access panels, riser doors, smoke vents, and ladders—engineered to meet the highest standards of safety, function, and design. Backed by Quanex’s global resources, we combine local expertise with international innovation, delivering trusted solutions that make buildings better—inside and out. We are A Part of Something Bigger.

Listed Jobs

Company Name

Quanex UK & Ireland Hardware & Custom Solutions

Job Title

Internal Sales Advisor

Job Description

**Job Title:** Internal Sales Advisor **Role Summary:** Provide exceptional customer service while supporting the External Sales Team. Handle inbound calls, capture verbal orders, upsell and cross‑sell, manage order processing in IT systems, coordinate with warehouse and internal stakeholders, and resolve customer issues within the defined scope. **Expectations:** - Deliver a consistent, high‑quality customer experience. - Meet or exceed sales targets through upselling and cross‑selling. - Maintain accurate, up‑to‑date sales records and order documentation. - Demonstrate strong professionalism, integrity, and teamwork. **Key Responsibilities:** 1. Respond promptly and professionally to all inbound calls, following company call‑handling standards. 2. Capture and process verbal orders accurately, maximizing sales opportunities. 3. Use IT systems to enter orders, issue delivery orders, and keep data current. 4. Refer special, export, or inter‑company order queries to the appropriate sales managers or sales leadership. 5. Liaise with Warehouse Manager, supervisors, and other departments to track order status, make amendments, and ensure smooth order fulfilment. 6. Resolve or escalatetechnical, delivery or miscellaneous issues within the remit of responsibility. 7. Maintain product knowledge, identify training needs, and stay informed about promotions or new products. 8. Proactively contact existing and prospective customers to secure orders, promote sales leads, and build long‑term relationships. 9. Support cross‑functional initiatives with the sales office team, reporting directly to the Sales Office Manager. **Required Skills:** - Excellent verbal communication and customer service skills. - High attention to detail and strong organizational ability. - Proficiency in Microsoft Office (Word, Excel, Outlook). - Ability to manage multiple tasks and prioritize workload efficiently. - Team‑player mindset, reliability, and a professional attitude. **Required Education & Certifications:** - Minimum of a high‑school diploma or equivalent. - Proven experience using Excel and Microsoft Office applications. - (Optional) Certifications or training in sales or product knowledge are an asset.

Carlisle, United kingdom

Hybrid

31-10-2025