- Company Name
- Tenet Healthcare
- Job Title
- Senior Application Analyst, Workforce Management Systems - Dallas, TX
- Job Description
-
**Job Title**: Senior Application Analyst, Workforce Management Systems
**Role Summary**: Lead support and enhancement of enterprise workforce management platforms (UKG Pro WFM, UKG Pro CSE, Boomi, Kronos WFC, iSeries, clock terminals). Serve as primary liaison among business, technical teams, and vendors to ensure system performance, compliance, and user adoption.
**Expectations**: Deliver timely issue resolution, maintain configuration integrity, execute system upgrades and integrations, and document processes. Manage project deliverables and coordinate with cross‑functional stakeholders.
**Key Responsibilities**
- Provide ongoing support for UKG Pro WFM, UKG Pro CSE, Boomi and clock terminals; occasional legacy WFC/iSeries assistance.
- Maintain system configuration, upgrades, integrations, and compliance standards.
- Collaborate with HR, Payroll, Finance, Operations to identify needs, define requirements, and deliver solutions.
- Manage project timelines and deliverables for implementations and enhancements.
- Ensure data integrity, security, and regulatory compliance.
- Communicate status and issues to leaders, end‑users, and technical teams.
- Develop and maintain documentation, workflows, and training materials.
**Required Skills**
- In‑depth knowledge of UKG Pro WFM and workforce management processes.
- Experience in troubleshooting complex system issues and implementing scalable solutions.
- Strong communication, interpersonal, and stakeholder management abilities.
- Ability to manage multiple priorities in a fast‑paced environment.
- Knowledge of data flows, system integrations, and middleware (e.g., Boomi).
**Required Education & Certifications**
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or equivalent professional experience.
- Minimum 5 years supporting workforce management systems, preferably UKG suite.
- Proficiency in system integrations and data security compliance.
Preferred: Healthcare industry experience, ServiceNow ticketing, vendor management, Boomi Professional Developer certification.