- Company Name
- Visium Resources, Inc.
- Job Title
- System Engineer
- Job Description
-
**Job Title**
System Engineer
**Role Summary**
Provide Tier 1–2 IT network and server support for a 17‑month site expansion project. Deliver installation, troubleshooting, and maintenance of networking equipment, Windows‑based virtual servers, and ERP systems (SAP). Ensure compliance with FDA regulations, drive documentation, and collaborate with cross‑functional infrastructure and application teams.
**Expectations**
- Deliver reliable, high‑quality operational support for network and server infrastructure.
- Produce accurate, policy‑aligned documentation and support documentation for manufacturing systems.
- Respond to after‑hours and ad‑hoc support requests with minimal downtime.
- Maintain compliance with FDA guidelines for computer‑based information and automation systems.
**Key Responsibilities**
- Install, troubleshoot, diagnose, and resolve issues with switches, routers, firewalls, WAPs, monitoring and network management tools.
- Build, maintain, and support hardware in server and patch rooms.
- Administer Windows‑based virtual servers, including routine monitoring and performance tuning.
- Provide Tier 1 support for SAP iDOCs, issue analysis, and resolution; serve as liaison between site users and HQ support.
- Implement network security policies and assist in maintaining firewalls and VPN configurations.
- Conduct backup–restore procedures for manufacturing and ERP systems.
- Coordinate with equipment vendors and service providers to improve reliability and efficiency.
- Maintain network, infrastructure, and system documentation per corporate and federal requirements.
- Deliver outstanding customer service and support to site stakeholders.
**Required Skills**
- Strong knowledge of networking principles, protocols, and troubleshooting techniques.
- Experience configuring and troubleshooting network devices (switches, routers, firewalls) and monitoring tools.
- Proficiency in managing Windows virtual server environments and virtualization platforms (e.g., Hyper‑V, VMware).
- Familiarity with SAP ERP systems, iDOC monitoring, and basic ERP troubleshooting.
- Understanding of FDA regulations or similar compliance frameworks for information systems.
- Ability to produce clear, concise documentation and liaise effectively across technical and non‑technical teams.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or related field (minimum).
- Or Associate’s degree with a minimum of 7 years of experience implementing and administering enterprise‑grade networks and supporting Windows virtual servers.
- Network infrastructure certification (e.g., CCNA, CCNP) preferred.
- Additional certifications in Windows Server administration or SAP are advantageous but not mandatory.