- Company Name
- Tenor Data Solutions
- Job Title
- Responsable des Systèmes d’Information (F/H)
- Job Description
-
Job Title
Information Systems Manager (F/M)
Role Summary
Ensure the availability, performance and security of the organization’s IT infrastructure, while leading a technical team. Manage day‑to‑day operations, incident resolution, cloud and virtualization environments, and oversee the planning and execution of technical projects in alignment with ISO 27001 standards.
Expectations
- Maintain 24/7 service reliability and compliance with ISO 27001.
- Deliver proactive performance monitoring and incident management.
- Build, coach and retain a high‑performing SI & SaaS team.
- Foster cross‑department collaboration and continuous improvement of internal processes.
- Communicate complex technical concepts clearly to stakeholders and promote change management.
Key Responsibilities
**Operational:**
- Administer Windows, Linux, and cloud (Azure, SecNumCloud) servers, virtualisation (ESXi, VMware, Proxmox), storage and backup solutions.
- Deploy, automate and optimise cloud infra using Terraform, Ansible, Packer.
- Provide support, ticket routing and incident resolution; establish SLAs, KPIs and dashboards.
- Plan and supervise Business Continuity and Disaster Recovery processes (PRA).
- Monitor performance with dashboards; analyze trends and propose enhancements.
**Management:**
- Lead the SI & SaaS team, conduct annual & professional performance interviews.
- Manage on‑call schedules and overall service delivery uptime.
- Design and deliver continuous training and skill‑up programs.
- Report regularly to senior management on team performance and service metrics.
- Ensure internal processes adherence and identify improvement opportunities.
- Coordinate with other departments to ensure alignment of projects and initiatives.
Required Skills
- Strong competence in Windows Servers, Linux, and Windows administration.
- Proficiency with Azure, OVH, object storage, VMware ESXi, vCenter, Proxmox VE, Backup appliances.
- Experience with VPN (Stormshield), network switches, Wi‑Fi (HPE Aruba).
- Automation skills: Ansible, Terraform, Packer, etc.
- Incident & crisis management capabilities.
- Excellent written and verbal communication; ability to produce detailed documentation.
- Leadership, organizational and methodological mindset.
- Good interpersonal skills and stakeholder engagement.
- Technical English fluency.
Additional desirable skills
- Knowledge of EDI/EAI processes.
- Familiarity with ITIL framework.
Required Education & Certifications
- Minimum 5 years of operational managerial experience in an IT environment.
- Bachelor’s degree (Bac+5) in Computer Science, Information Systems or related field.
- ISO 27001 awareness or certification considered a plus.
- ITIL certification (optional but advantageous).