The Brick

About the Company

Founded in 1971, The Brick has become Canada’s largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick’s reputation as the preferred customer choice for value-priced, quality brand name home furnishings. For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!

Listed Jobs

Company Name

The Brick

Job Title

Live Chat Agent

Job Description

**Job Title** Live Chat Agent **Role Summary** Provide courteous, personalized customer support via live chat, email, ticketing, and phone for The Brick’s clientele. Handle product returns, price matches, warranty requests, order follow‑ups, and coordinate with warehouse, marketing, and product teams while monitoring for potential fraud. **Expectations** - Proactive, team‑oriented mindset with a strong customer focus. - Ability to multi‑task and work in a fast‑paced, in‑person store‑front environment. - Willingness to travel between store‑front locations. - Bilingual English/French preferred; retail and e‑commerce experience a plus. **Key Responsibilities** 1. Deliver courteous, effective support through chat, email, ticketing, and phone. 2. Process returns, price matches, warranty inquiries, and other service requests. 3. Follow up on orders and conduct research as needed. 4. Coordinate with warehouse, marketing, and product content teams. 5. Remain vigilant for potential fraud and report accordingly. 6. Manage multiple tasks simultaneously while maintaining service quality. **Required Skills** - Excellent written and verbal communication in English; French is an asset. - Strong problem‑solving, multitasking, and organizational skills. - Customer‑centric approach and teamwork orientation. - Familiarity with live chat platforms, ticketing systems (e.g., Zendesk), and e‑commerce tools (Shopify). - Attention to detail and fraud detection awareness. **Required Education & Certifications** - High school diploma or equivalent. No additional certifications required.

Edmonton, Canada

On site

22-10-2025