Soni

About the Company

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are committed to creating environments where people are empowered to be their authentic selves.

Listed Jobs

Company Name

Soni

Job Title

Student Financial Services Rep.

Job Description

Job title: Student Financial Services Representative Role Summary: Provide high‑volume, accurate, and courteous support to students and parents on tuition payment and account inquiries. Log all interactions, troubleshoot payment processes, and facilitate solutions for deadlines, extensions, and payment plans. Expectations: - Handle inbound phone calls efficiently. - Maintain professionalism and positive customer experience. - Accurately record account activity in the ticketing system. - Meet daily/weekly call handling and resolution metrics. Key Responsibilities: - Field and resolve tuition payment inquiries from students, parents, and other stakeholders. - Explain payment options, deadlines, extensions, and payment plans clearly. - Troubleshoot and resolve payment and account issues. - Log each interaction and update the ticketing system. - Escalate complex or unresolved issues to appropriate departments. - Ensure compliance with institutional policies and financial guidelines. - Continuously improve knowledge of payment systems and student financial resources. Required Skills: - Excellent verbal and written communication. - Strong customer‑service orientation. - Proficiency in ticketing or help‑desk software. - Ability to multitask, prioritize, and manage time effectively in a remote work environment. - Problem‑solving and critical‑thinking skills. Required Education & Certifications: - Associate or Bachelor’s degree (preferred in Business, Finance, or related field). - Prior experience in Student Financial Services, Bursar, Financial Aid, or customer service (preferred).

New york, United states

Hybrid

09-11-2025

Company Name

Soni

Job Title

IT Specialist

Job Description

**Job Title** IT Specialist **Role Summary** Support day‑to‑day IT operations for a staffing firm, delivering tiered technical assistance, maintaining infrastructure, managing cybersecurity, and administering the Bullhorn CRM system. **Expectations** - Provide 24/7 support for hardware, software, network, and cloud issues. - Manage user accounts, network devices, and IT inventory. - Ensure secure, reliable system operation and compliance with data‑protection policies. **Key Responsibilities** - Offer Tier 1–3 technical support to end users (Windows/macOS, Microsoft 365, Azure AD, VPN, firewall). - Install, configure, and maintain workstations, printers, AV equipment, and Zoom/VOIP solutions. - Administer backups, disaster recovery, and multi‑factor authentication (MFA) tools. - Lead cybersecurity training and awareness programs. - Manage IT vendors, service providers, and IT inventory. - Monitor system performance, proactively resolve issues, and maintain documentation (systems, procedures, configurations). - Support onboarding/offboarding of staff and equipment provisioning. - Participate in IT projects (system upgrades, migrations, process automation, Bullhorn CRM integrations). - Maintain company website and linked technologies (LinkedIn/License assignment, carrier connections). **Required Skills** - 3–5 years of IT support or systems administration experience. - Proficient in Windows and macOS environments. - Strong knowledge of Microsoft 365, Azure AD, Active Directory, and Office 365 licensing. - Networking fundamentals: DNS, DHCP, VPN, firewalls. - Troubleshooting, problem‑solving, and documentation skills. - Excellent verbal and written communication; customer‑service orientation. - Self‑starter with ability to work independently and as part of a team. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Industry certifications such as Microsoft Certified: Azure AD Administrator Associate, CompTIA A+, Network+, or similar (preferred).

New york, United states

Hybrid

Junior

02-02-2026