Topcon Healthcare Europe

1 Job

172 Employees

About the Company

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and high quality of life. Our team is constantly growing. Check out our open positions here: https://thsemeacareers.topconhealthcare.eu/ #TopconHealthcare #LifeAtTopcon #topconians

Listed Jobs

Company Name: Topcon Healthcare Europe
Job Title: After-Sales Service (SAV) Sales Administration Assistant/Assistant ADV SAV
Job Description: **Job Title** After‑Sales Service (SAV) Sales Administration Assistant / Assistant ADV SAV **Role Summary** Support after‑sales service operations by managing customer requests, administrating service interventions, and issuing invoices. Acts as the liaison between customers, technicians, and sales teams to ensure timely, accurate service delivery. **Expectations** - Handle multiple tasks with high accuracy and meet deadlines. - Demonstrate proactive, autonomous work style and strong customer‑service orientation. - Communicate clearly in French; English proficiency is a plus. **Key Responsibilities** - Receive and triage incoming service calls, create and track cases in the after‑sales system. - Prepare, send, and follow‑up on quotations based on technician diagnostics. - Place and monitor orders for spare parts; coordinate with suppliers and technicians on delivery status. - Issue invoices for interventions and spare parts, ensuring data accuracy before dispatch. - Update customer master data and maintain complete trail of interventions and billing. - Maintain and update customer databases, ensuring traceability of all equipment in customer fleets. - Provide status updates to customers throughout the intervention lifecycle. **Required Skills** - 3+ years of experience in after‑sales service, customer support, or sales administration. - Advanced proficiency in Microsoft Office (Excel, Word) and ERP systems. - Excellent written and verbal communication in French (English a plus). - Strong organizational skills, attention to detail, and ability to multitask. - Team‑oriented, collaborative with cross‑functional departments. **Required Education & Certifications** - Bachelor’s degree or equivalent professional experience. - No specific certifications required; ERP training and technical knowledge of service processes are advantageous.